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Vista might not be crap, but Vista is the epitome of crappy software engineering.
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That is the issue MS are faced with .The way they develop anything ( OS or new office version or whatever ) hasn't evolved at all . Thus you see MS running one step behind lots of other companies - just check the battle with Google , Google's staff has the instinct to buy into what
will be hot tomorrow whilst MS tends to try buying what is hot
now - it's also something good old B. Gates has commented on .
Lack of true innovation ( not just innovating the product but how the product is developed ) is always fatal in the long term.