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They fixed it now, yea. They even make that a point in their training nowadays, I hear. Like, "ok people, 0.002 dollars is NOT the same as 0.002 cents."
I understand why it would have taken them long to get the point, because it's easier to assume that the customer is making a mistake than to recognize that a major company made a mistake like that.
But this guy alone talked to at least 3 different people that day, for a total of over an hour. Other people had the same problem and could not get a single person on customer support to understand it. Not a single person. To me, that is truly astounding.
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