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I think eye color is not freely customizable (i beleive differen eye colors are included in charater presets) because of lack of UI space. Customization editor already is very complex and there are maybe no place for extra color palette (you can't just make an editbox with #RRGGBB values in the game, you need to arrange enough place for a color palette). Also, such things like skin or hair color are easily seen in the game, but i doubt many ppl will stare into char's eyes to distinguish its color.
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