Hmm well I don't know why this would work but just in case, while you wait for your support ticket to get seen to try downloading from here: http://aion.patcher.ncsoft.com/liteinstaller/Aion.exe
The only difference is the capital letter but you never know it might help!
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"It's just a game" is for the people who can't hear the music.
- from the genuis of justamemory
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