message from Ayase

[whotheowl]

Love how my queue keeps adding time at least I'm not up to five hours...yet.

[Gakus]

Originally Posted by Guerriere

He should really mention this on the forum for you guys. I personally never use Twitter, I'm sure many are the same way.

thats cause only losers use twitter

[distaste]

Originally Posted by Daeena

"We could have increased the size of the ride to allow more people on, but we'd rather waste resources by increasing the space for the lengths of the lines to get on. Enjoy the new popcorn concession stand we added in the middle of the queue!"

Your quote is wrong.

"We could have increased the size of the ride to allow more people on it but in a month when there will be empty seats it would have been a waste. So until the initial rush wears off we are increasing the size of the lines so there aren't issues with people cutting in line.

[Mitochondria9]

Originally Posted by distaste

Your quote is wrong.

"We could have increased the size of the ride to allow more people on it but in a month when there will be empty seats it would have been a waste. So until the initial rush wears off we are increasing the size of the lines so there aren't issues with people cutting in line.

As much as I hate it, and as much as it makes me want to throw kittens at a wall, youre absolutely right, this is the best option to guarentee there wont be dead servers in 3 weeks.

[Ayase]

I'm going to disagree with anyone who is saying that we've had a "bad launch". It's been fantastic. So many players logging in at once, and our servers are going strong. Edit: We've seen a couple of disconnect errors (Triniel is an example), but overall I think we've had pretty good stability.

A separate matter is the one about queues. There are queues, yes, and the ones of the most popular servers are long. One of the easier decision any development team makes when developing a game is what user amount to optimize it for. Aion was designed to run good with low, medium or high amounts of players, but as with any game -- not too many at the same time. That doesn't make sense from any perspective. The game would then be designed to cater best to masses of people present only during sub-1% spike time spans of the game's live service, and during these initial rushes of players logging in the concurrency would skyrocket if we didn't put some type of limit on it.

Our queues were implemented to nurture Aion's long-term health. We don't want to see a scenario where servers get beaten up, left shaking out of fear on the sidewalk, already during the first hour. We don't want to see a scenario where we put too many servers online resulting in a barren wastelands of empty worlds once the initial rush settles down. We're dynamic in the way we manage our servers, and we want to be open about this. If we see that queues are still long in a while, we'll look into opening up new servers; we'll look into tweaking maximum concurrency and maximum queue size limits. You will be able to log in - perhaps not right away - but the queues will settle down.

I've played MMO's for a long time, just as many of you guys have, and I've witnessed queues before. I'm an Aion player just as you and I'm witnessing them now. I know how annoying it is to wait, I know that seeing that hour-number tick down all too slowly is annoying, but I've also come to understand the importance of the queues. They're there in the beginning to make sure that your server's got a large, healthy population mid- and long-term, and that's an investment I'm personally willing to make.


Edit:
People will disagree with this, yes, I was fully aware of that before I made the post. I decided to post it anyway to get our point of view out there. While it is ridiculous waiting for 8 hours in a queue, queues are a good thing. Also consider that the algorithm calculating the queue times does make is skewed due to the special nature of launch and it not having much history to base numbers on. Essentially: They are there for a reason and the system will not go away. I'm asking around to see if there's anything else we can do to alleviate the situation, but I also wanted to explain why we're doing this.

[Zuri]

the waiting time keeps increasing on and off for me x_X
now i'm at 561/3257 and it's at 47min
it said 1hour and 30min like 3min ago, and before that it said 29min XD

Edit: they are all just impatient and really wants to play =P
Nothing to do about it really. But yeah, I was fearing the server I picked would be too empty at start, but I'm actually happy seeing as it's getting packed.

[Ayase]

Originally Posted by Zuri

the waiting time keeps increasing on and off for me x_X
now i'm at 561/3257 and it's at 47min
it said 1hour and 30min like 3min ago, and before that it said 29min XD

It's making estimations based on the length of time others have been waiting, so you'll probably see it fluctuate a bit.

[Vizionblind]

everyone click DIGG at the bottom of this post

[Fiction]

I got mixed feelings, I know it's for the best of the game but at the same time i'm annoyed that I can't play

[Daeena]

Originally Posted by Ayase

I'm going to disagree with anyone who is saying that we've had a "bad launch". It's been fantastic. So many players logging in at once, and our servers are going strong.

A separate matter is the one about queues. There are queues, yes, and the ones of the most popular servers are long. One of the easier decision any development team makes when developing a game is what user amount to optimize it for. Aion was designed to run good with low, medium or high amounts of players, but as with any game -- not too many at the same time. That doesn't make sense from any perspective. The game would then be designed to cater best to masses of people present only during sub-1% spike time spans of the game's live service, and during these initial rushes of players logging in the concurrency would skyrocket if we didn't put some type of limit on it.

Our queues were implemented to nurture Aion's long-term health. We don't want to see a scenario where servers get beaten up, left shaking out of fear on the sidewalk, already during the first hour. We don't want to see a scenario where we put too many servers online resulting in a barren wastelands of empty worlds once the initial rush settles down. We're dynamic in the way we manage our servers, and we want to be open about this. If we see that queues are still long in a while, we'll look into opening up new servers; we'll look into tweaking maximum concurrency and maximum queue size limits. You will be able to log in - perhaps not right away - but the queues will settle down.

I've played MMO's for a long time, just as many of you guys have, and I've witnessed queues before. I'm an Aion player just as you and I'm witnessing them now. I know how annoying it is to wait, but I've also come to understand the importance of the queues. They're there in the beginning to make sure that your server's got a large, healthy population mid- and long-term, and that's an investment I'm personally willing to make.

Then transfer my preselect character to one of the non-filled servers so I can have the freakin' character and name I paid to reserve and play her at the same time.

[Eiensky]

any idea when NC Soft main site will be back up!!!?

note to self: keep character logged on even when AFK ^^

[Apricoth]

Originally Posted by Mitochondria9

Apparently, someone else is up to 7 hours.

Not quite but I might as well be. When I was able to get into the queue I was sitting at 28 minutes. I am still in queue, current tally is 691/3220 and 1 hour and 44 minutes. I think it might as well be 7 hours because the time lies. We'll see.

[pyrocrazy]

Screw increasing the queue I want an increase in servers

[Mina]

Two hour queues seem a bit too much. Any idea what's the player capacity of these servers?

[Midget]

Originally Posted by Ayase

I'm going to disagree with anyone who is saying that we've had a "bad launch". It's been fantastic. So many players logging in at once, and our servers are going strong.

A separate matter is the one about queues. There are queues, yes, and the ones of the most popular servers are long. One of the easier decision any development team makes when developing a game is what user amount to optimize it for. Aion was designed to run good with low, medium or high amounts of players, but as with any game -- not too many at the same time. That doesn't make sense from any perspective. The game would then be designed to cater best to masses of people present only during sub-1% spike time spans of the game's live service, and during these initial rushes of players logging in the concurrency would skyrocket if we didn't put some type of limit on it.

Our queues were implemented to nurture Aion's long-term health. We don't want to see a scenario where servers get beaten up, left shaking out of fear on the sidewalk, already during the first hour. We don't want to see a scenario where we put too many servers online resulting in a barren wastelands of empty worlds once the initial rush settles down. We're dynamic in the way we manage our servers, and we want to be open about this. If we see that queues are still long in a while, we'll look into opening up new servers; we'll look into tweaking maximum concurrency and maximum queue size limits. You will be able to log in - perhaps not right away - but the queues will settle down.

I've played MMO's for a long time, just as many of you guys have, and I've witnessed queues before. I'm an Aion player just as you and I'm witnessing them now. I know how annoying it is to wait, but I've also come to understand the importance of the queues. They're there in the beginning to make sure that your server's got a large, healthy population mid- and long-term, and that's an investment I'm personally willing to make.

I never knew there would be such a constraint on the headstart period, are you guys prepared for the main launch?