.002 dollars = .002 cents

[Yame]

According to Verizon, at least.

Long story short, guy gets quoted .002 cents/kb and then charged .002 dollars/kb. This is part of his customer service call to the company:

YouTube - 0.002dollar = 0.002cent

Longer version (27 min) of that same call can be found here:
VerizonMath: Original Recording of Verizon Customer Service Call
It is also the most frustrating recording you will hear in a long time, if you do choose to listen to it.

[Calindor]

haha, stupid call centres

[Zanny]

You dont hire customer service to be smart, you hire them to take a beating.

[plasma06]

im guessing they never when too maths in high school, its so simple the just don't think about it

[Aquarius]

I wouldnt have taken that long to figure it out. I can understand why at a glance it looks the same because I am one of those non-math smart people. But really after he uses the " $.5 = .5 cents" I really would have felt stupid. Apperently Verizion has changed there ways due to this though.

[Calindor]

I find this funny, and im starting work for the summer in a call centre as a bell rep...and bell has the worst customer service possible, but atleast i wont get any math wrong.

[Celestin]

Agh sonofa*****! The stupid! Look! Look what you've done to me! My brains are leaking out of my eye sockets! Agghhhh it hurts! Are you happy now, Verizon, you ****ers!

[Yame]

They fixed it now, yea. They even make that a point in their training nowadays, I hear. Like, "ok people, 0.002 dollars is NOT the same as 0.002 cents."

I understand why it would have taken them long to get the point, because it's easier to assume that the customer is making a mistake than to recognize that a major company made a mistake like that.

But this guy alone talked to at least 3 different people that day, for a total of over an hour. Other people had the same problem and could not get a single person on customer support to understand it. Not a single person. To me, that is truly astounding.

[calliopi]

Hilarious. I had an incident with Roger's (my canadian cell character who I really do love)... We use our cells a lot so its important to have unlimited incoming minutes, and we have for many years. All of a sudden one bill (after we made an account change) we were billed for just about every incoming call. Naturally you assume someone screwed up my account with that change and call to get it corrected.

So when i called, I was told the "Unlimited Incoming Minute up to 5000 Minutes" plan was still on the account... but my billing was correct. So I can't understand why the hell I am being charged for all these incoming local calls if I have Unlimited Incoming Minutes. (see the difference yet?)

So the idiot Roger's rep was calling it Incoming Minute vs MinuteSSSSS. I was like wtf planet were you born on? The first MINUTE of each of my calls is free??? So or this to be useful I need 5000 incoming calls in a month? A few f-bombs and educational insults later I had a manager who echoed my sentiment of "wtf planet was that guy born on".

[Hellriser]

I listened the whole conversation on his blog and this is INSANE. It's freakin' INSANE!!! This is BASIC math. BASIC!!!!!! Archimedes rolled in his grave for sure.

[Howling]

I'd like these guys at Verizon to manage my bank account - my 14000pence would turn into £14000

[T3ngu]

I facepalmed so hard my hand blew through my skull. It was frustrating, but funny.

I wonder if they would have got it if he said "Does an apple and a watermelon weigh the same? No? What about half an apple and half a watermelon?"

[SoraNashimi]

Lol they are morons, I remember my math teacher talking about something like this but with a Mcdonalds Burger.
They like had a sign and it said cheeseburger .99 cents, so he went in and asked for a cheeseburger and when he got it he threw down a penny and was like keep the change lol. So then he had to teach them about the difference between $.99 and .99 cents hahaha. But he paid the dollar anyway because he wanted to lol.

I heard that story like 2 years ago so it might of actualy been a different burger, and a different reasoning why he did it lol.. I forgot those parts

[Yame]

Originally Posted by SoraNashimi

Lol they are morons, I remember my math teacher talking about something like this but with a Mcdonalds Burger.
They like had a sign and it said cheeseburger .99 cents, so he went in and asked for a cheeseburger and when he got it he threw down a penny and was like keep the change lol. So then he had to teach them about the difference between $.99 and .99 cents hahaha. But he paid the dollar anyway because he wanted to lol.

I heard that story like 2 years ago so it might of actualy been a different burger, and a different reasoning why he did it lol.. I forgot those parts

That's funny, but not nearly as bad!

[SoraNashimi]

Yeah I know of course not lol, I was just recalling a similar story