This is in response to zarakresh, but addressing a larger issue. This is a general caution to NCSoft West. Real Players (not farmers) should be handed out two suspensions before accounts are ever banned. World of Warcraft, everquest 2, and other American companies all go by this practice (generally speaking). I know it sounds crazy, but harsh treatment of players will backfire against you in the long run. I'm not saying don't go after the farmers rigorously, but give your general player base every chance you can. As I had mentioned before this view point is coming from 10 years mmo experience, take it as you will.

In reply to gessekai. First, of course the moderators will stop discussions, the person who wrote that letter wasn't just the community manager, but is the founder of curse.com, and he owns the rights to this website as far as I know. Second, he addressed some key issues which will affect the American community. I have been playing mmo's for 10 years now, including games such as: everquest, everquest2, world of warcraft, lineage II, D&D online, Vanguard, Eve Online, Warhammer, Runes of Magic and Darkfall (worse game ever!). I really love Aion, and see myself playing it for a long time. However, having said that, there are certain issues that will drive away American players. I don't need to readdress them, as most of them were already addressed in the letter.