Tamat issues a statement about today's server issues

Knite · 11-18-2009, 04:45 PM

Hey everyone-

We got ahold of Tamat and he was good enough to give us a statement about what's happening. I know you guys are frustrated and want to get playing, but please remember to keep your posting constructive. They're just as eager to get the servers in working order as we are to get on and play.

Greetings Daevas,

As you may know, we're currently experiencing problems with all NA and EU game servers. We've been working to identify what’s causing these problems and are close to a solution that will bring stability back to the servers and rectify new issues that began with this mornings update.

We'll have additional information including our action plan later this afternoon. We apologize for any inconveniences this has caused and want to thank you for your continued patience.

-The Aion Community Team

Tamat · 11-18-2009, 04:47 PM

Thanks again for your patience guys, we're almost done with our fix and will be letting you guys know our plans within the next hour or so. This applies to both NA and EU servers.

Tiya · 11-18-2009, 04:47 PM

Shame it takes these lenghts to get some response..

Daedalius · 11-18-2009, 04:48 PM

Then will you tell us what the secret is?

Galen Marek · 11-18-2009, 04:50 PM

Thanks for the statement Good luck with fixing it guys

hope to be online soon!

riverer · 11-18-2009, 04:50 PM

Thanks, good luck!

Horus · 11-18-2009, 04:50 PM

mhm, tbh every time we get official statement we hear nothing new - they're working on it and are really near solution but can't say more than that and will have more info on it soon (bots/crashes/bugs anyone?)

constructive? honestly one can't add anything constructive to this, so pointless asking us to do that... i just fail to see what would constructively add to this topic.

~H

.Eleven. · 11-18-2009, 04:50 PM

indeed appreciated but realy this is what should have been a rolling response throughout the period.

fearoffish · 11-18-2009, 04:50 PM

Tamat, I refer you to my advice:

Server Maintenance & Patch Implementation 3:30 a.m. PST, November 18, 2009 - Page 34 - AionSource.com

Take it from a small company taking on the bigger companies. You can win the hearts of your already avid gaming community by following my advice, I think.

Bruiser · 11-18-2009, 04:52 PM

All good and well posting this but it took 8 hours from when the servers were due to come back on. Dont get me wrong its good to know something although why wasnt this posted somewhere 8 hours ago at least it stops the trolls

Noxxx · 11-18-2009, 04:52 PM

"no longer than 4 hours"

niuniu · 11-18-2009, 04:52 PM

Rubbish really

Zoj · 11-18-2009, 04:54 PM

So we got a "normal" automated bull response nice statement!

Encrypt · 11-18-2009, 04:54 PM

ya, thanks for the update...................nearly 12 hours later.

Elliott · 11-18-2009, 04:55 PM

sigh...

I feel like crushing an orange in my hands, thats how I feel

11-18-2009, 04:45 PM	#1 (permalink)
Knite Administrator Join Date: Feb 2007 Location: Minnesota Thanks: 1 Thanked 173 Times in 81 Posts Character: Knite Class: Templar Legion: Knights of the Divine Order Race: Elyos Server: Triniel	Tamat issues a statement about today's server issues Hey everyone- We got ahold of Tamat and he was good enough to give us a statement about what's happening. I know you guys are frustrated and want to get playing, but please remember to keep your posting constructive. They're just as eager to get the servers in working order as we are to get on and play. Greetings Daevas, As you may know, we're currently experiencing problems with all NA and EU game servers. We've been working to identify what’s causing these problems and are close to a solution that will bring stability back to the servers and rectify new issues that began with this mornings update. We'll have additional information including our action plan later this afternoon. We apologize for any inconveniences this has caused and want to thank you for your continued patience. -The Aion Community Team __________________ *KDO* Website We're recruiting on Triniel! Click here to apply. Knite - 42 Templar \| Luthor - 31 Chanter \| Athos - 30 Ranger \| Bison - 30 Gladiator \| ??? - 23 Sorcerer

11-18-2009, 04:47 PM	#2 (permalink)
Tamat NCWest Community Manager Join Date: Oct 2009 Location: Seattle Thanks: 2 Thanked 30 Times in 20 Posts Character: Tamat Class: Templar Race: Undecided Server: Israphel	Thanks again for your patience guys, we're almost done with our fix and will be letting you guys know our plans within the next hour or so. This applies to both NA and EU servers. __________________ Fly High Daevas, Tamat ~ Andrew Beegle Community Manager

11-18-2009, 04:48 PM	#4 (permalink)
Daedalius Star Officer Join Date: Sep 2009 Thanks: 0 Thanked 2 Times in 2 Posts Character: Slayde Class: Gladiator Legion: Halcyon Race: Elyos Server: Triniel	Then will you tell us what the secret is? __________________ Fantasy Sci-Fi Art Galefire.com

11-18-2009, 04:50 PM	#7 (permalink)
Horus Officer Join Date: Sep 2008 Thanks: 1 Thanked 3 Times in 3 Posts Character: Horath Class: Cleric Legion: Twilight Guardians Race: Asmodians Server: Gorgos	mhm, tbh every time we get official statement we hear nothing new - they're working on it and are really near solution but can't say more than that and will have more info on it soon (bots/crashes/bugs anyone?) constructive? honestly one can't add anything constructive to this, so pointless asking us to do that... i just fail to see what would constructively add to this topic. ~H __________________

11-18-2009, 04:54 PM	#13 (permalink)
Zoj Officer Join Date: Mar 2009 Thanks: 0 Thanked 0 Times in 0 Posts Character: GodBid Class: Ranger Legion: Animus Race: Asmodians Server: Telemachus	So we got a "normal" automated bull response nice statement! __________________ Account Status: Killed - Reason: Aion is just not worth it.

11-18-2009, 04:47 PM	#3 (permalink)
Tiya Daeva Join Date: Sep 2009 Thanks: 0 Thanked 0 Times in 0 Posts Race: Undecided Server: Undecided	Shame it takes these lenghts to get some response..

11-18-2009, 04:50 PM	#5 (permalink)
Galen Marek Daeva Join Date: Nov 2009 Location: The Netherlands Thanks: 0 Thanked 0 Times in 0 Posts Character: Aurura Class: Sorcerer Legion: Diamond Guard Race: Asmodians Server: Spatalos	Thanks for the statement Good luck with fixing it guys hope to be online soon!

11-18-2009, 04:50 PM	#6 (permalink)
riverer Daeva Join Date: Oct 2009 Thanks: 0 Thanked 0 Times in 0 Posts Race: Undecided Server: Undecided	Thanks, good luck!

11-18-2009, 04:50 PM	#8 (permalink)
.Eleven. Lieutenant Join Date: Nov 2009 Location: NE UK Thanks: 5 Thanked 6 Times in 6 Posts Race: Undecided Server: Undecided	indeed appreciated but realy this is what should have been a rolling response throughout the period.

11-18-2009, 04:50 PM	#9 (permalink)
fearoffish Human Join Date: Nov 2009 Thanks: 0 Thanked 0 Times in 0 Posts Character: Asthetica Race: Elyos Server: Perento	Tamat, I refer you to my advice: Server Maintenance & Patch Implementation 3:30 a.m. PST, November 18, 2009 - Page 34 - AionSource.com Take it from a small company taking on the bigger companies. You can win the hearts of your already avid gaming community by following my advice, I think.

11-18-2009, 04:52 PM	#10 (permalink)
Bruiser Human Join Date: Nov 2009 Thanks: 0 Thanked 0 Times in 0 Posts Race: Undecided Server: Castor	All good and well posting this but it took 8 hours from when the servers were due to come back on. Dont get me wrong its good to know something although why wasnt this posted somewhere 8 hours ago at least it stops the trolls

11-18-2009, 04:52 PM	#11 (permalink)
Noxxx Officer Join Date: Jul 2009 Location: Denmark Thanks: 8 Thanked 2 Times in 2 Posts Class: Assassin Race: Elyos Server: Spatalos	"no longer than 4 hours"

11-18-2009, 04:52 PM	#12 (permalink)
niuniu Great General Join Date: May 2009 Location: UK Thanks: 1 Thanked 33 Times in 33 Posts Character: Illyanasfaith Class: Cleric Legion: TAW Race: Elyos Server: Telemachus	Rubbish really

11-18-2009, 04:54 PM	#14 (permalink)
Encrypt Soldier Join Date: Oct 2009 Thanks: 0 Thanked 1 Time in 1 Post Character: Encyption Class: Templar Legion: RusCorp Race: Asmodians Server: Perento	ya, thanks for the update...................nearly 12 hours later. __________________

11-18-2009, 04:55 PM	#15 (permalink)
Elliott Officer Join Date: Sep 2009 Location: London Thanks: 7 Thanked 0 Times in 0 Posts Class: Assassin Race: Elyos Server: Spatalos	sigh... I feel like crushing an orange in my hands, thats how I feel __________________

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