Aion's November Community Address

Knite · 11-25-2009, 07:53 PM

Hey guys-

Lance Stites has released his Community Address for November and while we've been receiving a lot of great news lately, there's one bit of bad news but hopefully you can understand the choice that was made for it. Anyway, read on, Aion fans. It's been a great week of NCsoft accomplishments so it's sad to have such a downer, but I'm still personally riding high on the good and I hope you do as well.

Hello everyone,

It's been a busy couple of weeks here since the launch of Aion. The post-launch period of many games means that you have time for a bit of rest. After an MMO launches however, your job is just beginning.

Recently, we released a lot of information on the sales and success of Aion in respect to Europe and North America, and also globally. We are off to a very, very respectable start.

We are constantly delighted that so many of you purchased and are now playing Aion. Shortly after Aion's launch we experienced longer queue times than we would have liked. We reacted by working immediately on a server transfer system. However, the server transfer we began to implement was a rush job, and we are not happy with the result. As it currently stands, transferring characters is a manual process that would shift a significant percentage of our customer service staff members' focus from issues like real money transfers/trading (RMT) and botting that we feel should take priority.

It's a difficult decision, but we are delaying the deployment of our server transfer system until we can do it right for you. We will eventually honor our promise to give eligible players the opportunity to transfer for free, but we’re shooting to implement transfers in the first half of 2010, though we don’t have a specific deadline for you.

Moving on to much more positive news, in the past week we deployed a new patch to address a CryEngine.dll crash that we’ve seen reported commonly. (If you're still seeing this issue, please report it in our tech support forums.)

Speaking of forums, our Community Team is focusing again on the forums and the website. The members of the team are investigating ways to improve the player experience in the forums and website. We are taking your feedback to update and improve the Aion web services overall.

It’s no secret that we've had our share of RMT spammers and been plagued by the associated problem of bots. We’re working to eliminate these persistent pests through a multipronged approach. We have instituted a dedicated Game Surveillance Unit (GSU). The GSU is a team whose primary mission is to identify and ban users violating our terms of service: bot users, RMT chat spammers, and the like. We just did an in-depth and focused sweep through the game to ban users in violation using some new methods with exciting capabilities that I'm personally very happy about. These new methods are going to catch a lot of bot users who thought they were safe. This week we’ve banned over 27,000 of these accounts, and we'll keep searching for other offenders to continue improving the quality of your game environment.

Finally, outside of the complaints about bots and the RMT vermin, perhaps the biggest criticism from our players comes in relation to the pacing, experience curve, item drops, and overall difficulty and risk vs. reward in Aion current gameplay. I'm glad to share some preliminary responses from the Development Team and affirm to you their willingness to address these issues. Obviously, data tuning on a live MMO isn't something you do carelessly, and it will take some time to fully implement. In the near future, we hope to deploy a short-term enhancement to address some of concerns that you have told us about across the board. We're currently testing some game variables to increase experience gain and other factors. We look forward to sharing some good news on this soon.

Stepping away from the game as it is, we’re showing off Aion and its future plans this week at the G-Star convention in Korea, as well as DreamHack in Sweden! If you haven’t already had the chance, take a peek at the future of Aion.

Take care and see you in the Abyss,

Lance Stites
Executive Producer, NCsoft West

Waypoc · 11-25-2009, 07:59 PM

cool stuff. glad they're on top of things.

Charliez · 11-25-2009, 08:03 PM

Woot second

Anyway, it's been a good week for Aion I think. Although lots of people have left, I think/hope many will come back after this week, and a lot of people will probably be joining around Christmas time too. Now I just hope they continue to be active on the bot bannings and work fast and hard toward developing all those drool-inducing features in the 3.0 video.

Miang · 11-25-2009, 08:05 PM

Third! and nice to see the CrySystem.dll issue solved at last!

Empfy · 11-25-2009, 08:06 PM

Interesting read, i'd love to see a nice EXP boost. Though i think they should hurry up with it since every day they waited can be a day when players leave.

Bad thing about these letters is that they never give dates or details about anything.

Tekki · 11-25-2009, 08:06 PM

Look forward to the future plans!

Sidereus · 11-25-2009, 08:07 PM

I dont rly care about server transfers atm... The server I am playing on (Castor) has a lot of people online when I am playing.

So good job Ncsoft keep up your good work :P

Sir Saber · 11-25-2009, 08:10 PM

Damn I'm 7th !!!

But still on the 1st page :P

Well no character transfer ? Don't mind.
I think wee all wanted that transfer because of the queues, now they're gone ! So transfer can wait a while.
Killing bots is the most important now, I see they did a clean and fast job this week. Just hope that bann hammer stays active for ever !

I also see improvements on their customer response, they quickly erased the queues, fixed major bugs, fixed some translation stuff, fixed cry.dll ( not for everyone but for the most ) and now killing Bots like Thor killing vermin.

Just have to say, respect ! Hey to all thouse who left the game cause : " uhh bots are going on my nerves cant make my quest" or " duhhh jsut grinding here, im out " or " beurk, the queues are too long, sayonara " and many more...
HaHa !!!

The game service is really improving, we are seeing it. Hope they continue doing this great job, and thanks Aionsource Staff for keeping us in touch with everything. You guys are Epic

Cheers

Sardoni · 11-25-2009, 08:14 PM

Someone queue the angry gorilla with an angry chart to point at something he didn't talk about.

Zookz · 11-25-2009, 08:16 PM

Nice to hear about these updates for what's going on.

If they can keep these sort of things up, hopefully the game will grow more before 3.0 comes out and the obvious spike will happen.

-Lykan- · 11-25-2009, 08:17 PM

Quote:

Originally Posted by Miang

Third! and nice to see the CrySystem.dll issue solved at last!

Except it wasnt......

Wormweed · 11-25-2009, 08:26 PM

At least they are aware that we think risk vs reward and drop chances is a big joke! Lets just hope they pull their fingers out of their a***** and tweak it.

Melchior_ · 11-25-2009, 08:26 PM

Quote:

Originally Posted by -Lykan-

Except it wasnt......

From all reports I have seen on Aionsource it appears that the vast majority of the users here have had the issue resolved. If you, or anyone else is still having the error, grab some error logs and screen shots and contact NC Soft Support (or our own tech Boards to see if anyone else is experiencing the issue).

Hapax · 11-25-2009, 08:31 PM

Quote:

Originally Posted by -Lykan-

Except it wasnt......

and there he is.

Laris · 11-25-2009, 08:59 PM

Great news! Can't wait to see what they have in store.

11-25-2009, 07:53 PM	#1 (permalink)
Knite Administrator Join Date: Feb 2007 Location: Minnesota Thanks: 1 Thanked 173 Times in 81 Posts Character: Knite Class: Templar Legion: Knights of the Divine Order Race: Elyos Server: Triniel	Aion's November Community Address Hey guys- Lance Stites has released his Community Address for November and while we've been receiving a lot of great news lately, there's one bit of bad news but hopefully you can understand the choice that was made for it. Anyway, read on, Aion fans. It's been a great week of NCsoft accomplishments so it's sad to have such a downer, but I'm still personally riding high on the good and I hope you do as well. Hello everyone, It's been a busy couple of weeks here since the launch of Aion. The post-launch period of many games means that you have time for a bit of rest. After an MMO launches however, your job is just beginning. Recently, we released a lot of information on the sales and success of Aion in respect to Europe and North America, and also globally. We are off to a very, very respectable start. We are constantly delighted that so many of you purchased and are now playing Aion. Shortly after Aion's launch we experienced longer queue times than we would have liked. We reacted by working immediately on a server transfer system. However, the server transfer we began to implement was a rush job, and we are not happy with the result. As it currently stands, transferring characters is a manual process that would shift a significant percentage of our customer service staff members' focus from issues like real money transfers/trading (RMT) and botting that we feel should take priority. It's a difficult decision, but we are delaying the deployment of our server transfer system until we can do it right for you. We will eventually honor our promise to give eligible players the opportunity to transfer for free, but we’re shooting to implement transfers in the first half of 2010, though we don’t have a specific deadline for you. Moving on to much more positive news, in the past week we deployed a new patch to address a CryEngine.dll crash that we’ve seen reported commonly. (If you're still seeing this issue, please report it in our tech support forums.) Speaking of forums, our Community Team is focusing again on the forums and the website. The members of the team are investigating ways to improve the player experience in the forums and website. We are taking your feedback to update and improve the Aion web services overall. It’s no secret that we've had our share of RMT spammers and been plagued by the associated problem of bots. We’re working to eliminate these persistent pests through a multipronged approach. We have instituted a dedicated Game Surveillance Unit (GSU). The GSU is a team whose primary mission is to identify and ban users violating our terms of service: bot users, RMT chat spammers, and the like. We just did an in-depth and focused sweep through the game to ban users in violation using some new methods with exciting capabilities that I'm personally very happy about. These new methods are going to catch a lot of bot users who thought they were safe. This week we’ve banned over 27,000 of these accounts, and we'll keep searching for other offenders to continue improving the quality of your game environment. Finally, outside of the complaints about bots and the RMT vermin, perhaps the biggest criticism from our players comes in relation to the pacing, experience curve, item drops, and overall difficulty and risk vs. reward in Aion current gameplay. I'm glad to share some preliminary responses from the Development Team and affirm to you their willingness to address these issues. Obviously, data tuning on a live MMO isn't something you do carelessly, and it will take some time to fully implement. In the near future, we hope to deploy a short-term enhancement to address some of concerns that you have told us about across the board. We're currently testing some game variables to increase experience gain and other factors. We look forward to sharing some good news on this soon. Stepping away from the game as it is, we’re showing off Aion and its future plans this week at the G-Star convention in Korea, as well as DreamHack in Sweden! If you haven’t already had the chance, take a peek at the future of Aion. Take care and see you in the Abyss, Lance Stites Executive Producer, NCsoft West __________________ *KDO* Website We're recruiting on Triniel! Click here to apply. Knite - 42 Templar \| Luthor - 31 Chanter \| Athos - 30 Ranger \| Bison - 30 Gladiator \| ??? - 23 Sorcerer

11-25-2009, 08:03 PM	#3 (permalink)
Charliez Chief Investigator Join Date: Jun 2009 Location: Toronto Thanks: 1 Thanked 4 Times in 4 Posts Race: Elyos Server: Israphel	Woot second Anyway, it's been a good week for Aion I think. Although lots of people have left, I think/hope many will come back after this week, and a lot of people will probably be joining around Christmas time too. Now I just hope they continue to be active on the bot bannings and work fast and hard toward developing all those drool-inducing features in the 3.0 video. __________________ Sadly, going back to WoW Last edited by Charliez; 11-25-2009 at 08:08 PM..

11-25-2009, 08:06 PM	#5 (permalink)
Empfy Soldier Join Date: Nov 2006 Location: Holland Thanks: 0 Thanked 0 Times in 0 Posts Race: Undecided Server: Undecided	Interesting read, i'd love to see a nice EXP boost. Though i think they should hurry up with it since every day they waited can be a day when players leave. Bad thing about these letters is that they never give dates or details about anything. __________________ Life is unfair, dont change it, takes the fun out of it

11-25-2009, 08:10 PM	#8 (permalink)
Sir Saber Star Officer Join Date: Jul 2009 Location: Luxembourg EU Thanks: 4 Thanked 10 Times in 10 Posts Character: Beatrix Class: Spiritmaster Legion: Apocalypse Race: Asmodians Server: Suthran	Damn I'm 7th !!! But still on the 1st page :P Well no character transfer ? Don't mind. I think wee all wanted that transfer because of the queues, now they're gone ! So transfer can wait a while. Killing bots is the most important now, I see they did a clean and fast job this week. Just hope that bann hammer stays active for ever ! I also see improvements on their customer response, they quickly erased the queues, fixed major bugs, fixed some translation stuff, fixed cry.dll ( not for everyone but for the most ) and now killing Bots like Thor killing vermin. Just have to say, respect ! Hey to all thouse who left the game cause : " uhh bots are going on my nerves cant make my quest" or " duhhh jsut grinding here, im out " or " beurk, the queues are too long, sayonara " and many more... HaHa !!! The game service is really improving, we are seeing it. Hope they continue doing this great job, and thanks Aionsource Staff for keeping us in touch with everything. You guys are Epic Cheers __________________ Flesh ? Cut it with a Knife~ Mind ? Break it with a Riddle~ Heart ? Rip it apart with your Hands~ Soul ? Tear it apart with a Lie~ Humans are too fragile, too foolish, to egoistic and much more, they are too many ... so why not erase some of them? Last edited by Sir Saber; 11-25-2009 at 08:22 PM..

11-25-2009, 08:16 PM	#10 (permalink)
Zookz Star Officer Join Date: Oct 2009 Thanks: 0 Thanked 6 Times in 6 Posts Character: Zikah Class: Templar Race: Asmodians Server: Triniel	Nice to hear about these updates for what's going on. If they can keep these sort of things up, hopefully the game will grow more before 3.0 comes out and the obvious spike will happen. __________________ -It is a beautiful thing when sin and virtue are one and the same-

11-25-2009, 07:59 PM	#2 (permalink)
Waypoc Daeva Join Date: Sep 2009 Thanks: 0 Thanked 0 Times in 0 Posts Character: Waypoc Class: Templar Legion: Affliction Race: Elyos Server: Vaizel	cool stuff. glad they're on top of things.

11-25-2009, 08:05 PM	#4 (permalink)
Miang Human Join Date: Sep 2009 Thanks: 0 Thanked 0 Times in 0 Posts Race: Undecided Server: Castor	Third! and nice to see the CrySystem.dll issue solved at last!

11-25-2009, 08:06 PM	#6 (permalink)
Tekki Officer Join Date: Aug 2009 Location: England Thanks: 0 Thanked 0 Times in 0 Posts Character: Tekki Class: Sorcerer Race: Asmodians Server: Spatalos	Look forward to the future plans!

11-25-2009, 08:07 PM	#7 (permalink)
Sidereus Soldier Join Date: Apr 2009 Thanks: 0 Thanked 0 Times in 0 Posts Race: Elyos	I dont rly care about server transfers atm... The server I am playing on (Castor) has a lot of people online when I am playing. So good job Ncsoft keep up your good work :P

11-25-2009, 08:26 PM	#12 (permalink)
Wormweed Officer Join Date: Mar 2009 Thanks: 3 Thanked 1 Time in 1 Post Character: Wormweed Class: Gladiator Legion: Celstials Race: Elyos Server: Spatalos	At least they are aware that we think risk vs reward and drop chances is a big joke! Lets just hope they pull their fingers out of their a***** and tweak it. __________________ People that write Moarz, Getz, Plox, and other stupid words should be shot, dismembered, and shot again just to be sure, and then buried at sea!

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