Installation & Troubleshooting FAQ

[LilaMae]

Alright going to try downloading it off Fileplanet.

[Aion Bunny]

I have added a new known issue that causes the Gameguard Error 114 message. It appears that since the update of Gameguard introduced for Closed Beta #3, the Aion installation of Gameguard may now be seen to conflict with other installations of itself. This was seen today with a user who also played Rappelz, which is a game that also uses Gameguard. The user disabled the Rappelz installation of Gameguard and the problem was resolved.

To disable the other installation of Gameguard, the user used the steps described in this post, and found the Rappelz installation of Gameguard appearing in the "services" tab as "nProtect Gameguard". Disabling this one process by itself in the services tab solved the issue.

[quiksilvrm]

Yeah, the dxwebsetup.exe typically will talk to MS(dot)com and ask for the latest series of micro-builds of the DX-version, from what I remember. (in regards to the question about directx downloads)

[goatwhisperer]

Alright i think i found out the problem was with a faulty SP2 do i need to uninstall and reinstall SP2 or just get SP3?

2009-07-02 17:43:29.1031 : 1 : Info : Checking for D3D file: d3dx9_39.dll. It exists in the system folder.
2009-07-02 17:43:29.1031 : 1 : Info : System meets DirectX reqs.
2009-07-02 17:53:01.4624 : 1 : Info : Exiting with code: 0


Is this what it should be saying?

[LilaMae]

I've downloaded and installed it through the Fileplanet link but I still can not get the latest update to work.

[Aion Bunny]

Originally Posted by goatwhisperer

Alright i think i found out the problem was with a faulty SP2 do i need to uninstall and reinstall SP2 or just get SP3?

2009-07-02 17:43:29.1031 : 1 : Info : Checking for D3D file: d3dx9_39.dll. It exists in the system folder.
2009-07-02 17:43:29.1031 : 1 : Info : System meets DirectX reqs.
2009-07-02 17:53:01.4624 : 1 : Info : Exiting with code: 0


Is this what it should be saying?

I would recommend upgrading to SP3, but be sure to set a system restore point first before you do that just in case anything goes wrong.

[goatwhisperer]

guess ill try that ty for all the help.

[Aion Bunny]

Originally Posted by LilaMae

I've downloaded and installed it through the Fileplanet link but I still can not get the latest update to work.

LilaMae, I would recommend raising a support ticket with NCSoft Technical Support, or posting a help request on the Beta forums at this point. You will get a quicker reply that way I think. I would help but I'm off to bed

[bones99839]

I got my beta key for the july beta and got ncsoft downloader in and running then i try to patch the game and it is taking forever i started it over 12 hours ago and it is only at 65% i have a fast connection and a good computer. I have no problem downloading patches for other games that are about the same size as this one. Can anyone point me in the direction on how to make this go faster or help me figure it out? It has only been running at 96-144kbs. at this rate by the time that patch is in the beta will be over.

[Aion Bunny]

Originally Posted by bones99839

I got my beta key for the july beta and got ncsoft downloader in and running then i try to patch the game and it is taking forever i started it over 12 hours ago and it is only at 65% i have a fast connection and a good computer. I have no problem downloading patches for other games that are about the same size as this one. Can anyone point me in the direction on how to make this go faster or help me figure it out? It has only been running at 96-144kbs. at this rate by the time that patch is in the beta will be over.

There are 2 alternate installation methods available which may be faster for you:

1. See the guide called How to download and install Aion without problems. You will first need to install the NCSoft Launcher to use this method, but it has been known to cut the download time down considerably.
2. In addition to the above, there is also another alternate download available (provided by NCSoft) at Fileplanet.

[kerrya]

nevermind fixed

[afhjester]

Huh I've got problem with login in . After I type my passes everything freeze and aion client isn't responding . Any solutions ?

[jdunk03]

i put my name and password in press ok and it freezes on me what can i do plz help need my drug?

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any 1 have an idea what to do? i put in an email il post if i get anything

[elvensong]

I'm hoping someone can help me. I've been trying to download Aion for the last week. I am not the most computer savvy person out there, and this is my first gaming attempt. But even between me, my Aion friend, and two of HER good (and very tech savvy) friends, we are still getting the

"AionClient has encountered a problem and needs to close. We are sorry for the inconvenience."

error message. Now, today I got and installed a new Video Card from Sapphire. The make:

HD2400 PRO 512M DDR2 AGP VGA/TVO/DVI-I into my HP Pavilion a430n. It's an older computer, but all the specs are up to date, except for the 2.2GHz CPU. I was advised that the CPU would not be a problem, but perhaps I was told wrong? Isn't that just called 'overclocking'?

In any case, can anyone tell me whether that is an appropriate Video Card? And if so, will the disc I got within the package install the 'very latest graphics card drivers for your system' recommended in the top post of this thread? I assumed not and went to this site: http://www.sapphiretech.com/presenta...gid=335&pid=77 to pick up and install all the available patches for the Window's XP US downloads... all of them, since I've got the space and I've no clue whether there are any there which are NOT needed. That said, needed or not, a few of them have refused to install because... er... lets hope I remember this correctly: "it did not find a driver compatible with your current hardware or operating system."

Tell me how that can be, when I just put THEIR hardware in my computer just hours ago followed by the DVD of their drivers, and finally, I've only downloaded patches off of the XP side (that's my OS)

Or am I just stupid? Please, feel free to tell me THAT'S the problem, because at this point it would be a relief that at least there was a reason! lol

FYI, I am now re-downloading the AION program again, under the advice of the top post of this thread. Looooong download process there.

Basically, my question is, can someone help me get Aion up and running before my beta key is over for the weekend? I don't know if the info I provided so far helps, or simply bores, but I want very badly to join you guys in this game. I've been fighting this out and it sounds like so much more fun to fight those nasty monsters!

[Aion Bunny]

Originally Posted by elvensong

Basically, my question is, can someone help me get Aion up and running before my beta key is over for the weekend? I don't know if the info I provided so far helps, or simply bores, but I want very badly to join you guys in this game. I've been fighting this out and it sounds like so much more fun to fight those nasty monsters!

Hey there. Firstly I'm so sorry to hear you're having so much trouble in the middle of the beta. To cut to the chase, the discs that come with the Sapphire graphics card are out of date (this is normal). I also have a Sapphire graphics card running on Windows XP, although my card is a later edition. I am assuming you are using a 32 bit windows XP edition. If so, then you will need to download and install the Catalyst 9.6 Windows XP (32-bit) driver. A direct link to this driver can be found -->HERE. Double click the file once it is downloaded and the rest will be self explanatory for you

I am confident that this will help to solve your problems and get you into Aion