Installation & Troubleshooting FAQ

[elvensong]

Thank you for your help, Aion Bunny. I managed the patch, however I am still unable to launch. Same error message. Plus a new one:

Microsoft Visual C++ Runtime Library error message

Runtime Error!

Program: ...ed\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PifSvc.exe

This application has requested the Runtime to terminate in an unusual way. Please contact the application's support team for more information.

I am attempting the advice on this page: http://support.microsoft.com/kb/ and am posting this info in case others have the same error message. Hopefully this will work. If it does, I'll let you know. If you have any further advice, please let me know. I am VERY frustrated :P

[Aion Bunny]

Oh dear! That's not good at all! Tell me, you are running Windows XP 32 bit and not 64 bit? The link I gave in the previous post was for the graphics driver for your card, using Windows XP 32 bit. I'm not familiar with the Visual C++ Runtime error, but it sounds quite nasty.

Have you attempted to disable all start up applications as suggested in the second to last step of Question 14 in the FAQ page (first post of this thread) ?

[elvensong]

I've not tried #14 start up... will try that next. I did try to go through the Microsoft Visual C++ Runtime diagnostic steps, only to discover that the problem, MoSearch did not appear in the Selective Startup tab at all. One presumes that if it is not there, it cannot be the problem :P So... I'll try #14 next.

And yes, I do believe I am the 32 bit. Wish me luck.

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Originally Posted by Aion Bunny

Have you attempted to disable all start up applications as suggested in the second to last step of Question 14 in the FAQ page (first post of this thread) ?

I just tried that, and still no launch. AionClient officially hates me. I don't even know what the heck to try next. I'm sorry to be a pain, but what do I do?

[holla5]

Alright i have been reading alot trying to figure out how to fix my GameGuard error 114. When i run aion as an administrator on Vista I get an error message saying acess denied? can anyone help me please have been spending many hours trying to fix this

[Aion Bunny]

Originally Posted by elvensong

I just tried that, and still no launch. AionClient officially hates me. I don't even know what the heck to try next. I'm sorry to be a pain, but what do I do?

Did you contact NCSoft Technical Support in the end? I'm afraid that's probably the only option if others on this forum haven't sprung forward with a solution for you. It sounds like a bit of a web of issues

Originally Posted by holla5

Alright i have been reading alot trying to figure out how to fix my GameGuard error 114. When i run aion as an administrator on Vista I get an error message saying acess denied? can anyone help me please have been spending many hours trying to fix this

Which parts of question 14 of the FAQ did you try already?

[tyvenx]

Sooo I just downloaded the game client a day or two ago everything installed fine up until the awesome gameguard update. Error 360 all over the place. I have followed every single suggestion I could find and even went as far as removing mcafee security entirely from my computer. Nothing seems to work. I have all the correct ports open and all exceptions possible in place.

I read on the ncsoft reply to gameguard error 114 that "C:\Program Files\NCSoft\Aion\bin32\AION.bin" "C:\Program Files\NCSoft\Aion\bin32\GameGuard\GameMon.des" should be exceptions but for some reason mcafee doesnt have an option for just certain files to be exceptions, only .exe files but this is an issue with mcafee so ill work on that from a different angle.

This error is extremely frustrating and any other help than the linking of the same answer found everywhere would be appreciated.

system specs if they help...

Windows Vista Home Premium (64bit)

2GB Ram

Intel Core 2 Duo CPU E8400 3.00GHz

Nvidia Gefore 9800 GT thanks again

[Aion Bunny]

Originally Posted by tyvenx

Sooo I just downloaded the game client a day or two ago everything installed fine up until the awesome gameguard update. Error 360 all over the place...

Ok, so Gameguard is basically failing to connect to the Gameguard server. A couple of things:

1. I know this is a silly question and you've probably already done this but I have to ask...are you right clicking on the NCSoft Launcher and running it as the administrator?
2. Have you checked your Aion log file to see if there are any clues at the end of the file? You'll find the log file in the directory C:\Program Files\NCSoft\Aion. If you can copy and paste the last few lines that have a time stamp associated with when you last ran the game client, that would be helpful.
3. You should also add the file called "Gameguard.des" to the trusted list in your security software.
4. Do you play other games that use Gameguard? (for example Rappelz)
5. What firewall product do you use?

[tyvenx]

I know this is a silly question and you've probably already done this but I have to ask...are you right clicking on the NCSoft Launcher and running it as the administrator?

Yes I am and user account control is turned off because its annoying.

Have you checked your Aion log file to see if there are any clues at the end of the file? You'll find the log file in the directory C:\Program Files\NCSoft\Aion. If you can copy and paste the last few lines that have a time stamp associated with when you last ran the game client, that would be helpful.

Actually having trouble finding this file. Does it go by another name? I forgot to mention that the aion folder is in program files(x86) and I have no clue if that is affecting it.

You should also add the file called "Gameguard.des" to the trusted list in your security software.
Do you play other games that use Gameguard? (for example Rappelz)

I dont play anything else that uses gameguard but i have in the past..maybe 2 or 3 months ago (removed GG and the game) and i remember having the same problem and fixing it but i have no recollection of how i fixed it. would it be helpful to download another game that uses gameguard? And I do have that file but I can't figure out how to put it as a trusted file on mcafee. For some reason it only wants to put whole programs as trusted not single files. It specifically says "add .exe file" and has no other options.

What firewall product do you use? firewall product is Mcafee total protection

edit and thank you for replying so quickly

[Aion Bunny]

Originally Posted by tyvenx

Actually having trouble finding this file. Does it go by another name? I forgot to mention that the aion folder is in program files(x86) and I have no clue if that is affecting it.

Sorry I think I was being blond when I replied earlier. It is in the Launcher folder (i.e. C:\Program Files\NCSoft\Launcher) and is called NCApplicationLog.log

Originally Posted by tyvenx

I dont play anything else that uses gameguard but i have in the past..maybe 2 or 3 months ago (removed GG and the game) and i remember having the same problem and fixing it but i have no recollection of how i fixed it. would it be helpful to download another game that uses gameguard?

Ok, if you have had a previous installation of Gameguard we need to check that is is truly gone and at the same time ensure that no other software is conflicting with Gameguard:

1. Press and hold the Windows key and then hit the R key. This should bring up the Run dialog box.
2. Type "MSCONFIG" without the quotes, and click "OK". This should open the System Configuration Utility.
3. Go to the "Startup" tab and click the "Disable All" button.
4. Next go to "Services" tab and check the "Hide All Microsoft Services" check box, then click the "Disable All" button.
5. While you are looking at the "Services" tab, scan through to check whether there is a process called "nProtect Gameguard". If there is, make sure this is disabled because it relates to a previous Gameguard installation.
6. Once these items are all disabled, click the "OK" button and you will get a prompt to restart your computer. Please restart your computer.

Originally Posted by tyvenx

And I do have that file but I can't figure out how to put it as a trusted file on mcafee. For some reason it only wants to put whole programs as trusted not single files. It specifically says "add .exe file" and has no other options. What firewall product do you use? firewall product is Mcafee total protection

I suppose that's just one of the disadvantages within McAffee. I personally use Avast. The people who make Avast have already added Gameguard related files as exceptions within their virus definition tables to ensure people don't have problems. However, there is one way to prove whether it is McAffee causing this issue or not. After you have disabled all startup applications (as described in the above steps) if you find Aion runs without the Gameguard error, go back and turn the McAffee start up processes and services back on again. If you find the problem returns, then you know for sure it is McAffee.

[tyvenx]

Alright so the log file exist but there are 10 of them. The first 4 are quite short but the last 6 are huge and I can't figure out what you might be looking for in them. Here is the end of the very last file:

2009-07-08 15:58:45.0744 : 12 : Info : Patcher: EndOp: Verifying file: Objects\npc\human\Mesh_Textures_004.pak. : () : 100%
2009-07-08 15:58:45.0744 : 12 : Info : Patcher: EndOp: Verifying file contents: Objects\npc\human\Mesh_Textures_004.pak. : () : 0%
2009-07-08 15:58:45.0744 : 12 : Info : Patcher: BeginOp: Verifying file contents: Objects\pc\df\mesh\Mesh_Meshes_011.pak. : () : 0%
2009-07-08 15:58:45.0754 : 12 : Info : Patcher: BeginOp: Verifying file: Objects\pc\df\mesh\Mesh_Meshes_011.pak. : () : 0%
2009-07-08 15:58:45.0754 : 12 : Info : FileVerifier: Verifying: 'C:\Program Files (x86)\NCsoft\AionEU\Objects\pc\df\mesh\Mesh_Meshes _011.pak' Expected Hash = 'CD4312C1FD9AA8D4AEE1ADAE7302EE3F' Expected Length = -1
2009-07-08 15:58:45.0754 : 12 : Info : Patcher: BeginOp: : () : 0%
2009-07-08 15:58:45.2784 : 12 : Info : Patcher: EndOp: : () : 100%

And as for that whole list of instructions I did that but it still came out at error 360. this makes me sad but I really do appreciate your help...I guess I will just keep messing around with settings and such until it works

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lol ok I have no idea what I did but after I did that enabling and disabling of the startups and services I changed it all back to normal and decided to run aion again. I did the same thing 3 times. error 360. I decided to do it once more and by some miracle it finished the gameguard patch and I was able to get to the login screen. GAhhHH all day spent being stressed out and then it goes and just decides it will work like nothing is wrong...I love technology...I literally changed nothing. Didn't turn off any firewalls, anti-virus apps, or anything of that sort. WEeeEE O-o. I really to appreciate your help a lot Aion Bunny.

[Aion Bunny]

Originally Posted by tyvenx

lol ok I have no idea what I did but after I did that enabling and disabling of the startups and services I changed it all back to normal and decided to run aion again. I did the same thing 3 times. error 360. I decided to do it once more and by some miracle it finished the gameguard patch and I was able to get to the login screen. GAhhHH all day spent being stressed out and then it goes and just decides it will work like nothing is wrong...I love technology...I literally changed nothing. Didn't turn off any firewalls, anti-virus apps, or anything of that sort. WEeeEE O-o. I really to appreciate your help a lot Aion Bunny.

LOL typical technology indeed! I'm so glad you got it working in the end tyvenx

[Blaire]

Thank you for including the part at what you should see when servers are down. It's useful for people like me who haven't logged into the beta yet and want to know if everything is set up properly, thus increasing more time gaming and less time messing with technical problems!

[Aion Bunny]

You're very welcome Blaire. It's good to hear that you're all set to go

[Bad Luck]

My download bar on the game is sitting at 10%. Any ideas?

[Aion Bunny]

Originally Posted by Bad Luck

My download bar on the game is sitting at 10%. Any ideas?

Hey there, sorry to hear you're having issues. If you could reply with the below info I'm sure we can get to the root of the problem:
1. Which download method are you using? (NCSoft Launcher? Fileplanet? Other?)
2. How long have you been sitting at 10%?
3. What does the downloader say your download speed is?
4. What operating system are you using?