Banned

[Hapax]

Notice how as soon as its good news, and all the trolls are made fools of the thread suddenly dies hmmm...

[~Polaris Nova~]

Glad you got it sorted out OP, and you and your wife are enjoying the game.

I have to say, before reading this, anyone posting about being banned seemed suspicious to me...that perhaps they were banned for unsavoury activities, but in truth, THIS thread has shown me that 'innocent' people are being banned, and that is unsettling.

Its understandable that NCSoft may...or may not (its hard to say since I see the same old bots week after week) ban people who doing things they shouldn't in this game, however...in the case of the person who mentioned it...banning the accounts of 'innocent' people is one thing, but then stripping them of everything, leaving their characters with nothing is not on.

[neatfeatguy]

Originally Posted by Alizandro

lies, you bought gold did posting that you got banned make you feel better?

Originally Posted by Aren

No seriously I did not buy any... in fact I find the gold spammers annoying, and why would I have to buy gold? My highest lvl char is 18 templar, next lvl is a 15 almost 16 sorcer. Meh no, didn't buy gold, no reason to. In fact I found it pretty easy to make gold on this game, I just simply kill things and they drop the grey garbage stuff and just keep collecting it and then turn around and vendor it. It seemed to add up pretty quick.

Sad thing is, Aren, so many people tend to post the kind of crap that Alizandro posted. You'll find so many naysayers, it's just best to ignore them and not feed into the crap they post.

I was hit in the first mass ban that happened and I have yet to get an actual response as to why I was banned. I haven't done anything wrong according to the EULA that would result in my account getting banned....yet I was. You have to read carefully in the EULA as well - NCSoft clearly states that they can ban/suspend accounts simply based on your IP if they feel it falls into a section of IPs that are being used for RMT or botting. Basically, you're constantly gambling with NCSoft to see if you're account stays open or gets banned - hopefully you always win, but for those that lose and do get banned....well, tough ****. It states in the EULA that NCSoft can do what they want, when they want.

I'm not at home so I can't just dig through my saved logs for the response I finally got from NCSoft - I kept pestering them about why I was banned and they kept telling me that they can't divulge their detection secrets, over and over again this went around for a couple weeks... I finally got a response that stated some people were banned for 1 thing, others for 2, others for 3 things they did and some for more, but they could NOT tell me any specifics.

My tickets (yes I have two) are still open in regards to wanting to find out why I was banned - they're still open and unanswered from my last response to them about wanting to know what I was banned for.

After that long winded explanation, here's the gist of it all:

Don't hold your breath and expect to find out what you were banned for, they won't tell. They'll just blanket your reason for being banned because you did "something" wrong. Also, don't respond to those that say you must have done something; bought gold, you were botting, harassing others....just ignore them. They don't want to believe anything other than their own thoughts - trust me, I tried.

It's good to see things worked out in your favor in the end.

[Phoenix Pinion]

I still find it hard to believe anyone is ever totally innocent with the banning. Chances are you did something to set off their ban. Like what are the names of the characters on the accounts, are they gibberish letters no one can pronounce? Do you play as a gladiator that uses a polearm? Do you kill stuff thats 3 levels lower than you with that gladiator? Do you put your wifes character on auto follow? Does your character stutter when doing the herb heal thingie? Do you have a ton of gold but alot of xp debt and your soul sickness timer is close to 4 minutes? If at least 2 of these apply to you then yes you are a bot and got banned for it.

Edit: Just saw the last response from the OP. OK now this is the very first real innocent ban, which technically wasnt a ban just a billing hic up. This happens all the time in city of heroes where new players have credit card issues due to being outside of the USA, have a cc company with weird policies or they spend over the daily or monthly limit cc that ncsoft allows.

[Isabelle]

They are in your account... GIVING IT TO KOREANS KIRAH SERRERS!

[Seraphin]

Originally Posted by Phoenix Pinion

I still find it hard to believe anyone is ever totally innocent with the banning. Chances are you did something to set off their ban. Like what are the names of the characters on the accounts, are they gibberish letters no one can pronounce? Do you play as a gladiator that uses a polearm? Do you kill stuff thats 3 levels lower than you with that gladiator? Do you put your wifes character on auto follow? Does your character stutter when doing the herb heal thingie? Do you have a ton of gold but alot of xp debt and your soul sickness timer is close to 4 minutes? If at least 2 of these apply to you then yes you are a bot and got banned for it.

What?? LoL, um no. They don't use any of those "criteria" for deciding if someone is a bot. Nor do they have some automated system set up to report people as you described. You seriously think they keep track of all Glads that use polearms, and flag their account for it?? Because if so - then every single Glad in the game is a bot. Polearms are the chosen weapon of Glads, legitimate ones too.
Killing stuff lower than you doesn't make you a bot.
Having another player put follow on you doesn't make you a bot.
I have guildies that don't heal their XP debt, and have lots of kinah. They are not bots.

Bots are investigated when they are reported, and are actioned after they have been shown to be using a 3rd party program to provoke their actions. They do NOT ban people for being a Glad, or having XP debt, or just having lots of kinah. Nor do they use a combination of any of the above as evidence of botting. Don't spread silly rumors please, all of that is complete nonsense.

And there have been multiple players accidentally and innocently caught up in a ban wave that had nothing to do with billing issues.

[SoulCaster]

I'm glad to see that I was not the only one that was falsely banned... Well, I haven't played Aion in 2-3 weeks and when I decided to start playing again last Thursday (Oct 5th), I could not get in. It wasn't until the next day when I decided to try logging into my Guild Wars account did I find out the reason for the banning: "Payment Fraud". So I decided to check my online credit card statement and found out that they did charge my card for the three months plan, I decided to contact their account support and got in contact with someone. After proving that I own the account the last e-mail I got stated:

Thank you for contacting NCsoft Account Support.

I am escalating your ticket for further assistance, and someone will be in contact with you as soon as possible.

So, I have been waiting since the 6th for someone to contact me about my situation. Anyway, my question is: I was wonder if anyone who has gotten their account unbanned could tell me how long it took them?


[T.O.S.C.]

[neatfeatguy]

Originally Posted by SoulCaster

So, I have been waiting since the 6th for someone to contact me about my situation. Anyway, my question is: I was wonder if anyone who has gotten their account unbanned could tell me how long it took them?

The ban put on my account took nearly 48 hours to get removed. I heard of some taking around 12 hours to some taking 7-10 days.

If you haven't been contacted again, re-submit your ticket (write a reply on your current ticket) and let them know you haven't been contacted by anyone yet. Sometimes, from what I've seen, tickets can get overlooked or missed in the shuffle of things.

[Phoenix Pinion]

Originally Posted by Seraphin

What?? LoL, um no. They don't use any of those "criteria" for deciding if someone is a bot. Nor do they have some automated system set up to report people as you described. You seriously think they keep track of all Glads that use polearms, and flag their account for it?? Because if so - then every single Glad in the game is a bot. Polearms are the chosen weapon of Glads, legitimate ones too.
Killing stuff lower than you doesn't make you a bot.
Having another player put follow on you doesn't make you a bot.
I have guildies that don't heal their XP debt, and have lots of kinah. They are not bots.

Bots are investigated when they are reported, and are actioned after they have been shown to be using a 3rd party program to provoke their actions. They do NOT ban people for being a Glad, or having XP debt, or just having lots of kinah. Nor do they use a combination of any of the above as evidence of botting. Don't spread silly rumors please, all of that is complete nonsense.

And there have been multiple players accidentally and innocently caught up in a ban wave that had nothing to do with billing issues.

Ok just like there are really innocent people who get banned. Seriously the OP didnt get what I would call a ban. What he got was billing hic up in the system. It happens all the time in some of the other NcSoft games. Those things I listed are very good indicators for botters 99% of the bots I have seen fell into those categories easily. If you got friends that fall into those categories tell them they better change their playstyles and pay off the damn debt, otherwise if I see them they are getting reported its as simple as that. So far there has been no person that was 100% innocent in these so called wrongful bannings.

[Seraphin]

Originally Posted by Phoenix Pinion

Ok just like there are really innocent people who get banned. Seriously the OP didnt get what I would call a ban. What he got was billing hic up in the system. It happens all the time in some of the other NcSoft games. Those things I listed are very good indicators for botters 99% of the bots I have seen fell into those categories easily. If you got friends that fall into those categories tell them they better change their playstyles and pay off the damn debt, otherwise if I see them they are getting reported its as simple as that. So far there has been no person that was 100% innocent in these so called wrongful bannings.

I'm sorry, but frankly - you do not have a clue what you're talking about. You have NO way of knowing that everyone ever banned was guilty. That's a ridiculous claim.

I personally know someone who was banned in that very first wave, and he did nothing wrong. Nothing. He didn't even have a Glad, or a nonsense name, or too much kinah, or any of the other indicators you keep spouting will get you banned. He was mistakenly banned. He contacted NCsoft right away, they rechecked his account, and unbanned his account with an apology for their mistake. Billing was not even involved, so it had nothing to do with that.

So seriously, this subforum is for helping other players. Don't post your nonsensical unfounded tripe theories on what gets a person banned as fact. Because they are very far from factual in any way, shape or form. Thanks.