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It's a petunia and not a whale. At any rate, we've been getting a few different questions over and over and so I wanted to cover this in one thread for people to read. All information was obtained from the Gameforge CM BlackVelvet.
- The website doesn't look secure. Should I login to it? The answer at the moment appears to be that the website is not secure, so don't login to it. If you must login on the website, then make sure you're on a private network so that the chance of another person potentially getting your information is minimized. We have communication in with Gameforge that this needs to be fixed ASAP.
- I signed up, but my validation email doesn't seem to be arriving? This has been partially fixed, but there are still some issues. Please be patient as they are working on it.
- What do I do if I forgot to opt into the move? There is a post-launch opt in that NCsoft has said they'll offer to people. However, the late transfers will tend to take a few days to process, so don't expect immediate results.
- I joined the new UK server Munin. Why is everybody speaking German? Well, it's because you've got some old out-of-date server name information and you're on the new German server instead of the new English server. You need to follow the instructions in our thread on the subject to fix it. If you have the wrong L10N folder you also apparently get the Korean store when clicking on the in game store.
- I am a veteran and logged in. I have 0 coins, but I should have more. What's up? Gameforge is still dealing with technical issues and other issues related to post-launch. The conversion of coins is going to occur later. We don't yet have the conversion date, but maybe later in the week as other stuff calms down.
- This download is stuck or taking forever, what should I do? Wait or try tomorrow. There's just a nyerk load of people trying to get the download right now and things are over capacity.
- I'm having login problems on the website, what should I do? It is only possible to login your account on the website with small letters. If you have an account containing Upper case letters, please write them in Lower case. This is not intended and will be fixed as well.
- I am having technical issue X and need help. What should I do? You can try asking your question here on AionSource and we will do our best to answer. If we have no clue, Gameforge is just getting customer support set up and so expect things to be rocky, but we do have a site for them: http://aion-en.custhelp.com/
That's our current list. If you've got another question or want to ask us for help, feel free to write below. I'll try to batch things together for BlackVelvet to answer as they come in.
Cheers,
Nobody
Comments
Aint gameforge dandy
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call gm´s for trade medal at 3.0
Do you ever make sense ?
Do you ever make sense ?
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do you ever play clean ?
Guess not ...
yeah, I don't get it either. The annoying thing is that if you use the https version of the site, it immediately loads you back into http after logging in. Which probably isn't the best way to do things.
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One month passed and they still did nothing regarding the most important issue? and people don't care about it? i'm missing something or this is really that much pathetic?
One month passed and they still did nothing regarding the most important issue? and people don't care about it? i'm missing something or this is really that much pathetic?
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Technically speaking, if you're on a private network it's very unlikely that anything would ever happen because of this issue. The issue is with public networks and people potentially packet sniffing. Which does happen.
You can use https to login as well - it's just not the default.
I don't know why they haven't fixed it as they have a certificate and it's really easy to fix. My guess is that they think most people are on private networks while playing Aion and those that are security conscious will just manually type in https.
I see, thanks, i'm using the https version in order to log in since the start even if i'm on a private network, but, the strange thing is that on their forum they keep saying that they're working on it and that it's one of their most important thing to do, they even said that they should have another meeting in few days in order to decide what to do (...) so unless they're lying, i don't really understand why it's taking them so long.
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It's possible that there are things behind the scenes that we just don't know about and that go beyond the lack of forwarding to https on the site. The site itself is a mess and was made using software that helps to automate writing sites. That, in and of itself, is a recipe for bad things to happen.