Oooh, so you are the guy she mentioned. Yes, I received your email, however I will reply tomorrow as I am finished with emails for today. But of course, questions:
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February, exact date will be announced but I can't tell you more right now.
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How exactly will the change happen?
Where is my shoving Patrick meme now? Meh!
I can't give you details about it yet. When the time is right (expect in about 1-2 weeks) then I might be able to give out details.
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Customizations mainly. Similar to the current NCstore. Skins, miols, dyes, etc.
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It's january and a bit too late for 'I'm waiting for a reply' 'Keep you informed on a later date' for my taste.
It is never too late. Also the service gets handed over step by step and thus requires preparations and more. Some things we need to get clarified, some info require more than just "yeah". Basically until the announcement in December, everything was theory and a plan and majority of things are in progress right now. So imagine us in our office, running around like a bunch of mad chickens.
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In what way will CM's be split among the servers? Each server will have 1 or 2 assigned to it or there will be a global pool of available support, language dependent?
Each community will have one CM. The support and the support pool is completely separate from us.
We are (usually) not doing any support rather taking care of some marketing stuff, promotional work, collecting feedback, communicate between company and the playerbase, maybe do some PR stuff as well, come up with totally random ideas and torture our colleagues with questions the community want answers from.
So basically yeah, taking care of the community.
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Any expectations for cashshop content news? Will be interesting to see how much stuff is equivalent to a gold package. Maybe will be able to buy enough ap for same price n not have to worry about long CD's :p
No worries, there will be info. I can't tell you yet because of my own lack of information.
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Waiitttttttt..... Is this mean that we can buy the gold package with ingame currency?!... Is this new currency tradable?...

Yep. And no, you can't trade the currency. It is a value/counter/number in your account. Not an item like the Crucible insignias.
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Will the dates for 3.0 be in line with NA/NCSoft's implementation of 3.0, so as to maintain as much parity as possible?
Yep, that's the plan. We're trying to be on par with any other version.
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3.0 is a /big/ bee in the bonnet for a lot of F2P nay-sayers, and I hate to give them ammunition, but if we have to wait longer for 3.0 while NA gets it at NCSoft's discretion, there will more likely than not be a major revolt of Vets/Gold players.
There might be slight delays and clarifications needed but we are trying and will release 3.0 as soon as possible and during the same time NA does. Not sure how long you are waiting for 3.0 since 2.7 got released in October 2011 as far as I can remember. Any dates for 3.0 release in Korea in your mind? I saw a live demonstration of the housings when some of the developers visited our headquarters and in my eyes, it needs some improvements (I've found it pretty laggy) but maybe it was just the terrible connection.
This post has been edited by CMBlackVelvet: 12 January 2012 - 04:02 PM