[StingerX]

UndeadBizkit, on 13 January 2012 - 07:20 PM, said:

@CMBlackVelvet

Will we get an international server, i am personally from Germany and would like to play with me peeps from UK with an acceptable ping?

the servers we have now are ALL in Frankfurt, Germany. Yes, all the Servers such as Kromede and Spatalos and Perento.
your pingproblems come from your ISPfailrouting. I m using DSL2Mbits and used to have 250-400ms(default), 90-180(Leatrix), and now finally 70-80(Leatrix+Battleping)

[CMBlackVelvet]

I'm sorry for the late reply (again), we're currently in Beta preparations and the frequency to reply to either forums or mails is depending on the workload we have. We might back off at the end of the month to fully concentrate on the Beta and testing out the various possibilties the game has to offer. Until then we are trying to collect every question and answer and prepare an FAQ for you.

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One thing I'm curious now with this 'can buy the gold package with ingame currency'. This sounds funny, but am I still able to pay 'the old way' e.g. paysafe, creditcard etc ?

Hmm, I think the "can buy only ingame" thing is a bit misleading.
Not sure if you know how charging your account with premium currency works but basically it is simple (this is an example, not the actual result):
You buy let's say 1000 units of premium currency with paysafe, paypal, credit card, phone, sms, whatever. Those 1000 units will be charged on your account. You are now able to either buy a gold pack or ingame items like a 10 pack of dyes. As soon as you purchase them, the amount of the price will get drained from your 1000 units pool.
In Wizard101 we have a dual system with the Wizard club (membership) running next to the itemshop and being a bit independant from the premium currency. You buy it directly with the desired payment method.
How it looks like in the end, I cannot predict but both methods has its advantages and disadvantages.
The plan so far and as I overheard my team mates, it will be purchased with charged premium currency and not like the Wizard101 method.
So unfortunately it won't be the old way.

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It would help very much, if you could post an updated FAQ on your website. Here in this (and other) threads are tons of usefull information and difficult to access/find.

In preparation . Just takes some time in between to get everything done as we are all pretty busy with the Beta and also the final chanegover.

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Are there gonna be greek, italian and spanish servers?

It might be that we will setup new servers for other languages in the future. But for now and until 3.0 we will stay with UK, France and Germany.
Setting up new servers require client and game translations. And with the amount of words the game possesses (and compared to other games we have, Aion is really huge), it takes some time for translations.

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Just make 1 server for all nonenglish speaking people and call it Derpmachlos

Herpalos sounds better. I need to request a new NPC with that name plus his brother Derpalos... that would be awesome...

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Oh, and I just wonder if GameForge also bought the hack detection that NcSoft developed some months ago. Players that have been playing at that time might have noticed the ban wave for North American servers. Players on european server were unaffected on that ban wave, NcSoft only used the tool on NA players.

It is an own programmed tool? I need to ask around because that's new to me.
The only info about hack detection was about Gameguard (which horribly failed in the end). And just mentioning Gameguard makes my eyes twitching. So yeah, I will ask around because this made me curious as well.

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That ofc makes me wonder what GF will do? Will you keep letting people solo raidbosses using exploits like NcSoft did, or do you have any plans to take care of those people?

We have to take a look at the exploits you mentioned. By far we don't know everything yet and have to gather information as well about those. Depending on the exploit and the abuse, we will take actions accordingly.

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After all this is a serious problem with your business model. Why would people buy a gold account for EUR 10 if they can buy a cheating tool for $5 and solo all bosses on the free account - and get the same rewards as if they played legit on an gold account?

Because you will risk your account to be suspended permanelty for $5. An expensive ban in my eyes.

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Will we get an international server, i am personally from Germany and would like to play with me peeps from UK with an acceptable ping? Oh and maybe any informations on an free server/name change for people that got put on a different server due to nc merging servers would be nice.

What you mean by "international server"?
We don't mind if you want to play on the UK server as a German. All the servers are located in Germany so the latency/ping should be not a problem.
No info about the free server transfers and the resulting problems in the past. We are taking the game as is, means we won't solve the problems for now. And I emphasize "for now". We might come up with something to solve the problem in the future.

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Can we please get a way to claim the preorder/collectors editon items after the f2p change.

I will forward it to our technical part of the team and let's see what they will say.

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Also you should consider annoucing how we gonna be able to get the veteran acc after the game goes f2p cous you are loosing a bit of money on people that just buy the game from nc soft and a subscription to get the vet acc.

It will be announced. No worries.

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How will the change work, will we have to download the whole client again or will we get a small patch changing ip's for the servers? Becouse i am on DSL light and that would mean downloading for about 68 hours straight for me.

Hmm how to tell you without spoilering too much? *scratch*
Well as you know, we will have a Closed Beta in a few weeks and will offer to pre-download the final client and get it patched. The client itself will most likely be available for beta usage and future changeover uses (it will be patched accordingly). A news and how-to will be published soon enough.
I already asked about the exitsing clients because... well, I cba to download 20 gigs of client with my wonderful DSL connection either and I got a retail box.
So yeah, no answer on that one yet but I am going to harrass someone on Monday again.


Edit: Also for the ones lurking on both, AS and official forums, I hate the official forums for giving me random white screens so I apologize in here for not replying there that frequent as I want to do. It is freaking me out still...

Edit 2: ingame currency corrected, it is premium currency. My bad, I was tired

This post has been edited by CMBlackVelvet: 15 January 2012 - 06:00 PM

[Ecto]

official forums suck its why we got AS ^^ - It actually works <3

One other small thing, and it really doesn't effect me too much as its only the rare wednesday I get off but there is general QQ about it. Please make the server maintenance time more appropriate than right at the start of morning dregion on a wednesday

[Raiya]

Heh official forums are nyerke anyways, and theyre so quiet

In regards to support tho for example, will it be possble to get to talk to a GM in a reasonable amount of time (a few minutes, live chat for example) and get problems resolved? Currently one of my accounts has a 72 hour ban cos I had to make an emergency afk for 5min due to RL, Came back only to find the opponent team had rushed the captain and then Im banned because i had a "violation" from 3 months ago over the exact same thing (forced to make a short afk due to RL issue and some asshole reports me) even tho I rarely afk unless its a lost dredg and others have given up as well. Will support have some common sense? :s (as in warning, temp ban for repeated multiple afking for example over a short period of time and not a blue moon single afk?)

This post has been edited by Raiya: 15 January 2012 - 01:37 PM

[Raiya]

Also another one to throw out but when in feburary do u plan to make the switchover? early/middle/late in the month?

[Misty]

Velvet, one thing that just came to my mind.
I know it may sound stupid, but you guys aren't planning on having a web launcher, right?
We will be able to launch the game through an exe file, right?

I ask because Lineage2 was just sold to Innova (the EU servers) and they had the horrible idea of making a web launcher. For several days it was impossible to log in as the webpage would simply not load due to the amount of people trying to log in.

Please, please, tell me you're not going to do it as well.

[Squat]

I might actually give Aion a try again after it goes f2p. Veteran status sounds sweet and longer queues or less abyss points earned doesn't sound as bad. Doesn't seem like Gold membership gives anything that makes it pay2win.

[CMBlackVelvet]

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One other small thing, and it really doesn't effect me too much as its only the rare wednesday I get off but there is general QQ about it. Please make the server maintenance time more appropriate than right at the start of morning dregion on a wednesday

We will find a day where maintenances will be held. Nothing is set yet but currently as it is, during the midday, we won't do it.
Expect a maintenance in the morning hours.

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In regards to support tho for example, will it be possble to get to talk to a GM in a reasonable amount of time (a few minutes, live chat for example) and get problems resolved? Currently one of my accounts has a 72 hour ban cos I had to make an emergency afk for 5min due to RL, Came back only to find the opponent team had rushed the captain and then Im banned because i had a "violation" from 3 months ago over the exact same thing (forced to make a short afk due to RL issue and some asshole reports me) even tho I rarely afk unless its a lost dredg and others have given up as well. Will support have some common sense? :s (as in warning, temp ban for repeated multiple afking for example over a short period of time and not a blue moon single afk?)

We will try to reply in time.
We are still setting up the GM team and they need to get used to their positions, tools and so on.
But as soon as we have a stable and knowing team behind it, it will be possible.
I might also be able to reply when I find the time to do so.

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Also another one to throw out but when in feburary do u plan to make the switchover? early/middle/late in the month?

I can't tell you when exactly but don't expect it right at the beginning of Feb. All I can say for now.

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Check out Rubot for Aion EU/US/CN/RU and even Private Servers.

I see what you did there.

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Velvet, one thing that just came to my mind.
I know it may sound stupid, but you guys aren't planning on having a web launcher, right?
We will be able to launch the game through an exe file, right?

Web launcher? Not that I know of. We are planning to have an executable client launcher.


Ok, now I am off to bed before I get spanked for staying awake for too long tomorrow. Good night, peeps!

[Jinxied]

German humour ftw!

[CMBlackVelvet]

We have humour?

[Raiya]

CMBlackVelvet, on 15 January 2012 - 06:52 PM, said:

We will find a day where maintenances will be held. Nothing is set yet but currently as it is, during the midday, we won't do it.
Expect a maintenance in the morning hours.

Finally some common sense!

CMBlackVelvet, on 15 January 2012 - 06:52 PM, said:

We will try to reply in time.
We are still setting up the GM team and they need to get used to their positions, tools and so on.
But as soon as we have a stable and knowing team behind it, it will be possible.
I might also be able to reply when I find the time to do so.

Of course just make sure they understand when it comes to problems with the game that they understand bans are only useful in cases of excessive spamming and cheating Found it absolutely unacceptable that NCfail banned me over a single afk in dredgion over 5min because of a warning for the same thing 3 months ago (I was forced to afk a few min that time too and got warned -.-). (Noone likes afkers in dredg but there shouldnt be bans handed out to people over goin afk in dredg once in a blue moon due to a RL emergengy. Removing the ap wouldve been enough -.-)

CMBlackVelvet, on 16 January 2012 - 02:55 AM, said:

We have humour?

We can sell you some if you ran out of it!

This post has been edited by Raiya: 16 January 2012 - 05:03 AM

[Mostly]

CMBlackVelvet, on 15 January 2012 - 12:56 PM, said:

It might be that we will setup new servers for other languages in the future. But for now and until 3.0 we will stay with UK, France and Germany.
Setting up new servers require client and game translations. And with the amount of words the game possesses (and compared to other games we have, Aion is really huge), it takes some time for translations.

Oh, nearly all those greeks/italian spammers actually understand and speak english. They also know about their local language channels, they just don't care, be it because of misled national pride or personal issues, so you dont need an translated client, all that you would need is a server with a tag like [GR] or [IT] on the server list.

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It is an own programmed tool? I need to ask around because that's new to me.
The only info about hack detection was about Gameguard (which horribly failed in the end). And just mentioning Gameguard makes my eyes twitching. So yeah, I will ask around because this made me curious as well.

There are tons of working exploits in Aion which have been unfixed since open beta, so there's a crapload of cheating tools that allow you to fly where you are not allowed to fly by disabling gravity and gliding up, to walk through most walls and stuff like that.

This was used by a lot of players to solo raid bosses, on some servers that got so bad that it was nearly impossible to find any groups anymore. So NcSoft decided to take onto boss soloing with a tool that allowed them to detect players cheating this way. But NcSoft only used it on their US-Servers, most likely because they already sold EU servers to game forge.

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We have to take a look at the exploits you mentioned. By far we don't know everything yet and have to gather information as well about those. Depending on the exploit and the abuse, we will take actions accordingly.

Feel free to contact me diretly and I can provide you with some more infos. AS rules dont allow me to provide you with details in this posting.

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Because you will risk your account to be suspended permanelty for $5. An expensive ban in my eyes.

At the moment people cheat openly, even if others are watching. Hacks are actively used in pvp arena, in open world pvp and everywhere else. If you mention it you'll just get laughed at because NcSoft stopped GMing the euro servers and game forge said they'll unban banned accounts - so even if NcSoft took actions, people expect to get unbanned anyway.

[Ecto]

Raiya, Stop QQing about your 72 hour ban already, never mind a river you're crying a bloody ocean :/ "oh no my life is, aaaaaaaaaiiiiiiiiiiooooooooooonnnnnnnnnn!"

The more ban happy GM's are the better. The faster they are, the better. I know your little afk in dred resulted in a TEMPORARY ban but you could of explained to your team before going "sorry no other option, will be back asap though!!" bla bla bla. You give people an inch with regards to any issue and they take a mile, so stupid. Instal a bit of fear of hacks/cheats/exploiters again ^^

This post has been edited by Ectooo: 16 January 2012 - 05:14 AM

[Raiya]

Ectooo, on 16 January 2012 - 05:13 AM, said:

Raiya, Stop QQing about your 72 hour ban already, never mind a river you're crying a bloody ocean :/ "oh no my life is, aaaaaaaaaiiiiiiiiiiooooooooooonnnnnnnnnn!"

The more ban happy GM's are the better. The faster they are, the better. I know your little afk in dred resulted in a TEMPORARY ban but you could of explained to your team before going "sorry no other option, will be back asap though!!" bla bla bla. You give people an inch with regards to any issue and they take a mile, so stupid. Instal a bit of fear of hacks/cheats/exploiters again ^^

Its bad enough when GM's dont ban hackers and cheaters its worse when they go to the other extreme and ban for even the smallest of reasons then dont even bother to talk :/ Aint actually crying just puttin across a point that some common sense be made in regards to Rules in general not excessive rule of the law. You dont want a situation where your banned for 3 days for saying wanker once in /3 do u?

[Ecto]

Raiya, on 16 January 2012 - 05:19 AM, said:

Its bad enough when GM's dont ban hackers and cheaters its worse when they go to the other extreme and ban for even the smallest of reasons then dont even bother to talk :/ Aint actually crying just puttin across a point that some common sense be made in regards to Rules in general not excessive rule of the law. You dont want a situation where your banned for 3 days for saying wanker once in /3 do u?

Bad example, they have a profanity filter for the softies out there. And fine i'll side with you your ban was bollocks but none the less your story only says so far that you randomly afk'd not givin team any indication as to why n come back to find a loss. And after 8 mins in most probable that you were a good part of the reason your side lost... the other 5 people probably having a hearty lol about the ban. 2 or 3 people report an ass. Quickly ban the ass n close the case or argue with the 3 people about something stupid? hmmmmm

[Fiets]

You should actually thank NCnyerk for the ban. They doing you a huge favour to back off from a horrible game

[Raiya]

Ectooo, on 16 January 2012 - 05:25 AM, said:

Bad example, they have a profanity filter for the softies out there. And fine i'll side with you your ban was bollocks but none the less your story only says so far that you randomly afk'd not givin team any indication as to why n come back to find a loss. And after 8 mins in most probable that you were a good part of the reason your side lost... the other 5 people probably having a hearty lol about the ban. 2 or 3 people report an ass. Quickly ban the ass n close the case or argue with the 3 people about something stupid? hmmmmm

Not the best example but there have been a few temp bans in the past from others over it. Also reason I afk was because of a RL issue (no point in gettin into it on the forums) but to say the least there should be some fair reasons for justifying a ban. Only evidence I got is one warning for afkin for 5min before and nothing else.

[Beertime]

Hello Blackvelvet,
I have only one simple question. I have read that you unban every prooved cheater/hacker/bugexploiter who got his account permanetly banned in a system where GM's only banned someone after 34.567.432 report? Why on earth you let these players to flood Aion community once again (beside the income ofc) when they already prooved that they obviously cannot play this game clean and fair. Now they getting their "well deserved" ubergeared accounts back and continue where they stopped. Please dont come with the second chance BS. Get them characters deleted and let them have a new startover.

Thanks in advance.

Berrtime

[Sanna]

Heyhey BlackVelvet

Sorry if I ask a question already asked, this topic is huge =)

Can you buy the gold 'status' via creditcard, and if, could it be possible to set it up as an automatic subscription per month? I don't like to buy it every month again and again, we like it easy =3
Also, are the current CD's for instances subject to change or should I let go of all hopes?

This post has been edited by Sanna: 16 January 2012 - 12:04 PM

[Jinxied]

The answer is few posts above... seriously people,read at least the last 2 pages before asking again ffs