[Tiru]

Well tbh what blackvelvet is doing is just the normal work of a community mannager.. he is answering..

We still dont know how the Cash shop will be and such. So keep it low. Ofc its cool to have a CM like ayase again whos posting and caring alot. (at least it looks like )

Edit: this thread was split off from the f2p thread for people that are discussing what the different Aion CMs do. - Nobody

This post has been edited by Nobody: 18 January 2012 - 07:02 AM

[Nobody]

Tiru, on 17 January 2012 - 04:45 PM, said:

Well tbh what blackvelvet is doing is just the normal work of a community mannager.. he is answering..

We still dont know how the Cash shop will be and such. So keep it low. Ofc its cool to have a CM like ayase again whos posting and caring alot. (at least it looks like )

To be honest about it, Phenteo also does care and would like to say more. Just like Ayase was stripped of his ability to actually chat with the community in the later months of his employment with NCWest (before he switched to CM of Rift), Phenteo completely has his hands tied.

It's very, very unfortunate because it's kinda like the guy gets paid to have everybody abuse him without any ability to actually protect himself.

[Jinxied]

If you protect one more CM of NcSoft Im gonna block you!

[LKaz]

Frightening threat

[Eshmoon]

Tiru, on 17 January 2012 - 04:45 PM, said:

Well tbh what blackvelvet is doing is just the normal work of a community mannager.. he is answering..

We still dont know how the Cash shop will be and such. So keep it low. Ofc its cool to have a CM like ayase again whos posting and caring alot. (at least it looks like )

Nobody, on 17 January 2012 - 06:29 PM, said:

To be honest about it, Phenteo also does care and would like to say more. Just like Ayase was stripped of his ability to actually chat with the community in the later months of his employment with NCWest (before he switched to CM of Rift), Phenteo completely has his hands tied.

It's very, very unfortunate because it's kinda like the guy gets paid to have everybody abuse him without any ability to actually protect himself.

i rarely or lets say never agree with Tiru , but this time its saying the true same goes to Nobody but we also should remember that really few of the oldies can remember how was AS and the communication before launch and so on. Not their fault if CC or CM are used like meatshield with hands tied by NCsoft Korea , would be nice if korea did show some more respect for us and for them.

This post has been edited by Eshmoon: 18 January 2012 - 02:43 AM

[CMBlackVelvet]

Quote

Will Gameforge make some events?

Yes, we are more into interactive events like "submit your fanart" or "let's meet in reallife for a meet & greet", competitions with rewards (tickets to conventions, a merchandize package, plushies, coupons, etc)

And a few words to the CM job...
I've met a bunch of CMs in my entire career and depending on the company and their tasks which vary from company to company, majority of us have an unthankful job. Our tasks vary from being just moderators to marketing, PR, customer support over to game master (in the gaming industry), social media experts, content manager and so on.
Yes, we are mostly meatshields but we decided to be meatshields in the first place. We are aware of being the ones who will be blamed at first when something goes wrong as we are the public face of the company and in most cases the only contact to the company you want to address your concerns to.
I have no idea how the CMs work at NC and I forbid myself to judge them as I know, sometimes there is nothing you can do about whatever task you receive. Both Faelan and Phenteo are nice guys so far and I bet they want to say more than they actually can or are allowed to.
Many of you who had the opportunity to have a chat with them might understand what I am talking about.
So saying "thanks" once in a while is good for your CMs, no matter which game or which company. They are "just" mediators between you and the company. And never compare one CM with another one as their orders, job description and tasks vary as mentioned before.

[Daemion]

CMBlackVelvet, on 18 January 2012 - 04:17 AM, said:

And never compare one CM with another one as their orders, job description and tasks vary as mentioned before.

Even when it's one CM and his predecessor? The way I see it, it's comparing the company's guidelines. We know we want transparency, and we want the person. Faelan as of late has given us neither of these things.

Perfect example:

Phenteo posted in EU forums about the changes in Tickets when the patch came through to fix a 'bug' that they had conveniently let lie without documentation explicitly stating that the two tickets was a bug, and not in fact a Westernisation of the game. This simultaneously cast Phenteo as the bad guy, while the smarter ones were asking why Faelan wasn't the one posting this. And despite how idiotic some posts in relation to Aion are, the majority of us were smart enough to ask this question.

Faelan was considered either on holiday (which was convenient since things happened to regularly change when he was on leave), without the gall to break the news, or lacked the motivation to do so and jumped at the opportunity of another CM helping them. The only positive plausible explanation is that he 'didn't have the time'. But isn't relaying stuff like this to the community and handling the fallout his job? None of our considerations were evidently put forward (a free box of arena tickets every other week or something like), only modified Adventurer's Guide rewards, none of which were suggested in the official forums, afaik.

Aidan visibly didn't help matters at all, and just continued to let this misconstruction form and eventually become dislike. And when you dislike your CMs, you dislike the only people that speak up for you without having the business side of things on their mind.

imo.

This post has been edited by Daemion: 18 January 2012 - 05:14 AM

[Nobody]

Please understand that I have all of these contacts on MSN (and Ayase/Tamat but they don't count anymore for Aion) and have talked with them outside of forums.

You need to understand that the job of EU CM for Aion was never replaced when Ayase left. It became somewhat obvious that Faelan wasn't the replacement when I had to erase that Twitter feed from our site when it started spamming all NCSoft games and not just Aion. His job wasn't to make Aion players happy or really even be their main communication after Ayase left. He has some odd position that has to do with all NCSoft games. The weird part about it is that because he is physically located on the right continent, I do think he is the contact for some of the conventions where Aion is concerned.

Phenteo is the lead CM for Aion - not just for NA. So all of the coordinators and such for Aion are under him regardless of location. However, it has been obvious for a long, long time that the public face for Aion is very much controlled from somewhere else in the company. Just look at how many CMs NCWest has gone through (Ayase, Tamat, and the FR/GER ones left too I believe) and you get the idea that the position just isn't an ideal one.

As BlackVelvet said, there's a good chance that they're spread out among a bunch of different jobs and not just communicating with us. I am always reminded of when Amira was at PAX for Curse and met Tamat and said that the guy was just crazy running around. And he was one of the CMs that communicated with us the least. So whatever his job involved it kept him very, very busy without actually talking with us a lot.

And that's my 2 cents.

And thanks BlackVelvet for telling us how crazy the CM job is. I think that a lot of people don't realize what a hodge podge it can be.

[Daemion]

Nobody, on 18 January 2012 - 07:16 AM, said:

You need to understand that the job of EU CM for Aion was never replaced when Ayase left.

...Wow.

I guess we were screwed over more than we realised. :]

[Misty]

Nobody, on 18 January 2012 - 07:16 AM, said:

You need to understand that the job of EU CM for Aion was never replaced when Ayase left.

I guess we all got that especially when f2p was announced.
I remember Phenteo giving us the news and then staying with us on the board constantly. He stayed in the office (or otherwise awake) all the night as the announcement was given in EU time while he could have dropped the bomb and let us rage the whole week end.
Faelan appeared several days later (I think a week or more), when BlackVelvet already made her appearance and she was already answering questions, if I recall well. And he said he had been on holiday for a month.
At the time I thought it was great timing on his part and the perfect example of how he wasn't in charge for Aion anymore. If ever.

[Tiru]

I cant say that much negative things about Faelan at this point of time. I dont know how he did now or what hes doing now.

I just know that he helped alot around and did what he could. I never was mad at gms because im actually able to think.

Publisher NCsoft West - Producer Ncsoft korea (dont kill me if the name is different..). So they just can take suggestions and give them back to korea anyway. They cant change nyerk.

I was GM in a smaller project I know the good feeling of not beeing allowed to answer.

And yes, they all did mistakes too. Merge-transfer wise. But well. Its all over now and were continueing our Aiongameplay with another Publisher.

The whole Itemshop thingie will turn my way of thinkin about this to the direction it will.
The rest is just like a new game start (feeling wise).

[tamagoyaki]

tamat best cm evur

[Edgeliver]

Well for sure it's a hard job, because you aren't allowed to say everthing which is needed to say.

But as far as our german CC/CM goes they lied often. Heck I got even PMs where Mo bluntly lied to me.

My question is, did they a good job lying to keep community problems down or was it bad?

[Jinxied]

CM of Aion - hardest job in da world. Suuuure

[BlackOrchid]

I have met my share of community managers, and as far as Aion is concerned I only formed a bad opinion on one of them as he did something that no one working for a gaming team should ever do wich is insinuate the community is dumb and stupid. No CoMa should ever look down on the comunity, no mater how hard they bash him, the day he does that is the day people loose respect, it's like biting the hand that feeds you. CoMa's exist to be the company face in good and in bad times, if they start taking things personaly and talking down on players...well they picked the wrong line of work.

Regarding Gameforge CoMa's I can speak more than Aion CoMa's as I worked with a few. All I say at this point is that despite all the publicity Blackvelvet has done so far ... I haven't seen much of a change regarding policy's on how to handle the comunity, and although I have seen alot of presence here I still have to see major questions answered (BTW nice dodge on my questions . However I guess the real fire proof will be once FTP goes live ...so meh for now I am keeping meself reserved regarding the change in GameForge way to handle the players, as only the future will show.