[avriela]

It seems that if you have multiple characters with the same name in different servers, no matter what character to select to buy some items the ship is always stuck with the "first" server were you have a character with the same name with the character you selected.

I have avriela in 5 servers. No matter what I select, I always end up with Avriela on server "34" (very enlighting btw to throw an arbitrary number to the user). Already wasted 2 gold packs trying to figure out what is going on.

So if you have several characters with the same name across servers, be careful.

Gameforge has been notified via in game petition and e-mail, no respsonse or acknowledgment.

[Nobody]

I am told that QA has now been notified that this is a potential bug and will be looking into it, hopefully tomorrow. Please be patient in waiting for it to be resolved.

For anybody else that discovers a bug, please screenshot whatever you can to help QA recreate the situation.

[Novalight]

Well i bought coins yesterday, or tried to (15 short of goldpack grrr). Statements today show GF got my money yesterday, but I got no coins .

Sigh.

P.S. Avriela, server 32 for me is Telemachus, 31 is Spatalos if it helps any.

[avriela]

Novalight, on 01 March 2012 - 02:40 AM, said:

Well i bought coins yesterday, or tried to (15 short of goldpack grrr). Statements today show GF got my money yesterday, but I got no coins .

Sigh.

P.S. Avriela, server 32 for me is Telemachus, 31 is Spatalos if it helps any.

Thank you. It seems they fixed the issue today.

[sfar]

avriela, on 01 March 2012 - 12:47 PM, said:

Thank you. It seems they fixed the issue today.

Still not fixed for me

I even tried deleting the char the shop seems to send everything to, but it's still locked into her even though she doesn't exist any more.

[avriela]

well contact gameforge via both petition and email. dunno what worked for me.

[sfar]

avriela, on 01 March 2012 - 03:42 PM, said:

well contact gameforge via both petition and email. dunno what worked for me.

I opened a petition of course, but they seem swamped so I doubt the shop is going to get fixed any time soon.

In any case, the shop is behaving kinda randomly right now. Probably best if people avoid buying anything if there are chars with your name on other servers.

Edit: I just tried some experiments with creating and deleting chars to see if I could kick the shop into updating itself. It's now listing the same char multiple times, chars which don't exist on any server and half my alts are missing. This website is totally nerked lol.

This post has been edited by sfar: 01 March 2012 - 04:51 PM

[Maurin]

Jojee's amount of coins went from 174 to -24 and he didn't receice a gold package. At least you can buy one with kinah ingame...

[avriela]

I agree it is not safe to do many things via their website atm.

So ncsoft would always promise they "are looking into", "it will be fixed soon" and they were fixing things after 6 months if at all.

Gameforge does not tell u anything at all but they seem to fix things faster.

Can't say much changed:)

[Maurin]

avriela, on 01 March 2012 - 06:52 PM, said:

I agree it is not safe to do many things via their website atm.

So ncsoft would always promise they "are looking into", "it will be fixed soon" and they were fixing things after 6 months if at all.

Gameforge does not tell u anything at all but they seem to fix things faster.

Can't say much changed:)

Security and safe - depends on many things...on a scale from 0-10, I would say we are at a 4-5 atm.
When it comes to security, it often is better to say nothing otherwise you might give a hint how
to abuse a security leak.

[george07g]

Maurin, on 01 March 2012 - 04:24 PM, said:

<br />Jojee's amount of coins went from 174 to -24 and he didn't receice a gold package. At least you can buy one with kinah ingame...<br />

Add to that,that i have kidnapped from Balder an Asmo Ranger named Darkarrow *Shows in Item shop i have that char :S*
and in return someone took my templar.
I m gonna say this and i take full responsibility.NCSoft...i truly loved you.....

This post has been edited by george07g: 02 March 2012 - 08:50 AM

[george07g]

Hello.Due to migration and ur rule about refunding play time payed previously on NCsoft,i would get around 162 coins for it in my Item Shop.(Made one month payment on NcSoft on 26th of February-have mail reciept kept if asked).After managing to log in shop there were 174 Coins on my account.After trying to purchase a Gold pack,site had some difficulties on upload/download and crashed.Next thing i knew when i managed to log in again,was that the number of my coins were decreased to minus twenty four (-24).Being at the same time logged ingame,i got no Gold pack to none of my chars.I am 99% that the character i choose for my purchase was Jojee-Chanter-Spatalos server.After wonderig what happened,i noticed that my 3 Chars on Spatalos,were actually marked as being in Telemachus server.So,my coins dissapered and dropped to minus 24 and no Gold pack was sent to me.I even made an exntra coin purchase via paysafe card of 40 coins for 4,99 Euros to check if something is wrong with coins thing and had to make an ingame purchase of a Gold pack from player Ketama.(That Gold pack was not the one i purchased from item shop and please check logs to verify it)

So i would like to investigate logs and see what happened with the purchase and my coins lost without getting the Gold pack i purchase.
Keep in mind as i have stated also above that i had 26 active paid days from NCsoft that had to be given to coins so please do not assume that i didnt have any coins at start.

Reply from GF
Hello,

Thanks for your inquiry about AION Free-To-Play. This is an automatic response to your question regarding not received orders from the AION Shop.

For your information:

Orders purchased by night time (GMT+1) are currently delayed in the delivery. This applies to orders purchased during high demand on our website as well.

If you should have not received your order yet, please contact us anew. To process your inquiry as fast as possible include the following information:

Time of purchase
Ordered items/ coins

We want to apologize for any caused inconvenience and hope for your understanding.

Gameforge - Aion Customer Service Team
www.aionfreetoplay.com
FAIL Number 1

NExt reply of mine
Thank you for taking the time to respond with an idiotic AUTO response.
As i have written on my first communication with you,on 29/02 around
16:00-18:00,i logged in Item Shop and made a Gold Pack purchase
while my account was saying that i have 174 Coins *Prob from the time i have
paid in NCsoft converted to 6 Coins per day*.After my purchase,my coins balance
went down to MINUS 24 (-24) and there have b een already more than 24 hrs
I havent got the item.
So i ask you again cause its your responsibility to search YOUR LOGS:
a)Why i havent got a Gold Pack after 24 hrs since MOST OF THE PLAYERS
in my Server are getting them almost instantly.
b)Why My balance went to MINUS 24 since my account was stating i have 174
and the Gold Pack's value is 99 Coins?Do the maths.
c)Why there wasnt any problem when i purchased 40 Coins and there was
when i tried to buy the Gold pack?
There is no understanding since you didnt get the time to actually check what
happened and sent me the typical Auto response for something that its not in
my powers to see what went wrong.
I m waiting for a personal response from your staff stating what was the course of
my transaction (including answers to my questions) and giving me a valid solution

Fail number 2 reply Hello,

Thank you for your message concerning your purchase in the Aion shop.

The missing Aion coins that you would have bought via Moneybookers are now available and are shown in the shop.

We are sorry for the delay in the delivery and would like to apologize for any inconvenience.

Should you have used another payment method and should you not have received your coins yet, please answer to this email. We will take care of the delivery of your coins as fast as possible.

Should you have any other question, please feel free to contact us.

Best regards,

Gameforge - Aion Customer Service Team
www.aionfreetoplay.com
.
So....am i the idiot or are they that do not understand whats the situation?

PS enjoy wall of text which noone will read.

PS BlackVelvet,if u by any chance have time to read this,then get the fudge out of Aionsource
and tell them to actually Read what people write in their petitions.

[Raiya]

Ive noticed that when I logged into the shop earlier today only 5 of my eight characters were displayed, one was missing and 2 other characters appeared that WERE NOT MINE :/ Hmm....

[avriela]

Well at least u got English answer. I got after 2 days automated replies in German. I got an English reply via the in game petition which basically tells me try later.

[Hummingbird]

Also Aion Club does not work
Doesn't give you the gold pack, just the aion coins
And im not the only one with that problem + support seems so busy that they cant send a answer!

[Nobody]

george07g, on 02 March 2012 - 02:28 PM, said:

Hello.Due to migration and ur rule about refunding play time payed previously on NCsoft,i would get around 162 coins for it in my Item Shop.(Made one month payment on NcSoft on 26th of February-have mail reciept kept if asked).After managing to log in shop there were 174 Coins on my account.After trying to purchase a Gold pack,site had some difficulties on upload/download and crashed.Next thing i knew when i managed to log in again,was that the number of my coins were decreased to minus twenty four (-24).Being at the same time logged ingame,i got no Gold pack to none of my chars.I am 99% that the character i choose for my purchase was Jojee-Chanter-Spatalos server.After wonderig what happened,i noticed that my 3 Chars on Spatalos,were actually marked as being in Telemachus server.So,my coins dissapered and dropped to minus 24 and no Gold pack was sent to me.I even made an exntra coin purchase via paysafe card of 40 coins for 4,99 Euros to check if something is wrong with coins thing and had to make an ingame purchase of a Gold pack from player Ketama.(That Gold pack was not the one i purchased from item shop and please check logs to verify it)

So i would like to investigate logs and see what happened with the purchase and my coins lost without getting the Gold pack i purchase.
Keep in mind as i have stated also above that i had 26 active paid days from NCsoft that had to be given to coins so please do not assume that i didnt have any coins at start.

...

Just a fyi - I understand that their support system is just being set up and so it may take time to investigate the logs due to support just getting their bearings. I do hope they get your problem figured out soon though!