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Suggestions for changes made during our closed beta events will not be made immediately as that is not what we are working on. We are working on getting our service up and running with what content we already have. North America and Europe have already made a major impact on how this game is already played and will continue to be a major factor in future updates to the game.
Your feelings on GameGuard are justified and known to the North American and European teams. As it stands now GameGuard does provide a certain level of protection. If and when we find a better hack/cheat/bot prevention system we will use it. GameGuard will be improved or removed before launch.
The Preorder and CE items are account based. Every character you create will be able to "claim" those items. You heard it here first!
NPCs being able to attack and cast through walls is a combination of purposeful design and possible bug. This mechanic is used to prevent characters using topography to kill monsters without the player characters being hurt. It is common in other games to glitch NPC on walls and trees so they can be killed without fear. If PCs are blocked and NPCs are not, this stops people from purposefully glitching mobs. This system also helps detect bots. In some areas this could be a possible bug depending on the skills being used. I would suggest that when you run into an issue with mobs attacking through a wall that you report it as a bug so it can be investigated.
Preventing and removing bots/hackers/gold sellers is our number one priority for Aion in North America. We will have zero tolerance for such things in our game.
Thank you,
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