[Krinadon]

If you're one of many who've lagged horrifically since Closed Beta 5, chances are the problem will not be solved anytime soon. The problem is that certain ISPs have routing issues when attempting to reach NCSoft's servers. This causes massive packet loss on certain hops and terrible lag almost 100% of the time. As one of these people, once CB6 appeared to be no better, I searched for a solution! It seemed simple enough, if the issue is my connection's path, I needed a new path.

So, upon some Googling, I found Gamepath. As soon as I got it working, the lag went 100% away and I have not lagged a single second since. The only issue is that every once in awhile I will randomly crash. This issue is caused by WideCap and currently Gamepath is working on a solution for the Aion client. According to them, the only fix is using Proxifier, not WideCap. But apparently Proxifier costs like $40.... so I personally just deal with the crashes.

Even if your latency lag isn't unplayable, I still think this is worth testing if you have any high latency at all. If you have like 1/2 second delays whenever you do anything in the game, this can fix that by finding the best gateway for you to use to reach NCSoft's servers.

I wrote detailed step-by-step instructions on how to get this working properly. I suggest taking a look at them, as I played for about 12 hours thinking it was working and it wasn't. Once the lag picked up again and I thought I wasted $6, I realized I screwed up installing it lol. After I fixed the issue the lag went away and I was overcome with joy!!

KFGuides - Aion Miscellaneous Guide: How to Fix Your Latency Lag

Also, there should be no worry about getting in trouble for using this software. Ayase (community rep) suggested doing just this and seeing if it fixed the lag. And all of the programs used are clean and malware/spyware free.

EDIT: Gamepath added an Aion category. So instead of choosing WoW, choose Aion North America (or Europe)

This post has been edited by Aion Bunny: 20 November 2009 - 07:32 AM

[Rosalie]

ty for this~! hope to try it at release if i still have problem

[Aryan]

Sorry, not paying $6 or ?4 or whatever the current exchange rate is, a MONTH for software that MAY fix 'lag' issues. Frankly I see no proof that its the ISPs faults.

Facts and source people. Anything else is a bunch of speculative baloney.

[RamzaBehoulve]

Aryan said:

Sorry, not paying $6 or ?4 or whatever the current exchange rate is, a MONTH for software that MAY fix 'lag' issues. Frankly I see no proof that its the ISPs faults.

Facts and source people. Anything else is a bunch of speculative baloney.

Here is your fact : almost noone lags, you do, therefore the problem is on your end, not NCSoft. They don't decide how your computer routes to their servers.

And that program is free to try. If it fixes your problem, then it clearly is your ISP.

[Aleste]

All is nice except it doesn't work for Aion EU, the Autherization server disconnects you.

[Daemian]

I have already looked into Gamepath. I am not 100% sold that this software is something I want on my computer. Not saying it's malware, just given the nature of the program it would be disturbingly easy for someone to use it as such.

I still want one simple question answered though. Since the last thread was just closed and linked to this one before I got the answer, I will ask again. If I haven't changed a single thing on my end, and my ISP hasn't changed a single thing on their end since NA Aion began closed beta testing, why is it that I ran beautifully with 0 lag for betas 2-4 and yet CBT 5 & 6 were completely unplayable? What changed if it wasn't me or my service provider?

The response to my support ticket was that it was routing issues with my ISP but if that was the case why haven't I had these issues from day one?

[Laron]

Daemian said:

The response to my support ticket was that it was routing issues with my ISP but if that was the case why haven't I had these issues from day one?

I'd like this answered as well, but no one seems to have a solution.

[Novadove]

i follow everystep, installed everything, the program doesnt work for me, lag not only my game, staggered my aion program, even lags my PC!!!!

[Riktor]

has this worked for anyone. i may give the test version a shot when i got home. lag is insane today and yesterday.... havent seen it like this in forever

[Char in Mazinkaiser zomg]

Daemian said:

I have already looked into Gamepath. I am not 100% sold that this software is something I want on my computer. Not saying it's malware, just given the nature of the program it would be disturbingly easy for someone to use it as such.

I still want one simple question answered though. Since the last thread was just closed and linked to this one before I got the answer, I will ask again. If I haven't changed a single thing on my end, and my ISP hasn't changed a single thing on their end since NA Aion began closed beta testing, why is it that I ran beautifully with 0 lag for betas 2-4 and yet CBT 5 & 6 were completely unplayable? What changed if it wasn't me or my service provider?

The response to my support ticket was that it was routing issues with my ISP but if that was the case why haven't I had these issues from day one?

Please, please answer this someone I have an identical case as well as my entire household.

Yes our internet is plugged in, no we have no Torrenting or other high-demand internet downloads happening. No, we do not have Firewalls turned on. Yes, all of our PCs have been checked for malware/viruses.

What changed, NCSoft? Why did you have to do this? Can you not simply rollback changes and try an alternate solution to whatever it was you were trying to advance? Clearly it wasn't the best move you could have made and it's neither our fault or Comcast's.

[Aesir]

RamzaBehoulve said:

Here is your fact : almost noone lags, you do, therefore the problem is on your end, not NCSoft. They don't decide how your computer routes to their servers.

And that program is free to try. If it fixes your problem, then it clearly is your ISP.

I don't know what you mean by "almost noone" but there were some pretty hefty threads on the issue, on CB5 and 6 forums, with people experiencing lag. Your assumption though - that the problem is on the users' side - was crafted out of thin-air. Stop making things up please. NCSoft doesn't need you to defend their internet honor.

Here's a fact for you: NCSoft can work with their bandwidth providers to ensure different routes are available to client nodes within each datacenter area of coverage. This is done in other MMOs (e.g., Eve, WoW) and if NCSoft is not doing this, then there is a problem - one that NCSoft should be looking to resolve.

Here's another fact for you: Not even NCSoft is as willing to pass the buck on this. Ayase has posted in both CB5 annd CB6 forums asking for ping/trace output from users having lag issues.

Finally, you conclude that if gamepath fixes the problem, it's clearly a user's ISP. You make that assumption out of thin air again. NCSoft's own pingpath.exe utility shows that my RTT is < 30ms on all hops - but one. And the one node dropping packets isn't anywhere within my ISP's WAN. (In my case, it's a bridge hop in level3.net's network, a hop in NYC that I'd presume serves a lot of traffic for those running through the NE US region.) I'd like to see NCSoft working diligently with their providers to sort out the routing issues.

In the meantime, unless you can help, you're only hurting. Why you want to do that is beyond me - it only serves to reduce the Aion player base. You don't want that, do you?

[B I N G O]

You do NOT have a direct connection between your computer and NCSoft's server.

Want to know why you lag? Look here: Sustainable Softworks - IPNetMonitor | Fixing Problems

The short answer is this; There are typically anywhere from half a dozen to two-dozen connections between you and your Internet destination. These connections are not static and can change at any given time. Further, the path from your computer to an Internet location can be completely different from the return path adding even more potentially problematic nodes. If any one of these connections has a problem then you will experience lag for the duration.

Some people playing the US beta were experiencing lag that would cause their character to rubber-band and combat would pause for up to several seconds. Some of these people tried connecting through a US proxy (Gamepath) and were able to go around the Internet router that was causing the game lag and play 100% lag free completely proving what we already knew: the lag that most people are experiencing is being caused by a faulty router on the Internet that NCSoft DOES NOT OWN.

Gamepath will not work for everyone. If the problem router is between you and Gamepath then you'll have just as many problems.

Gamepath will not work for EU users. It's based in the US. You'll have to look for a EU proxy server/VPN if you want to try this fix.

This fix is just a temporary fix for people who can't wait for the owner of the faulty Internet router to fix their network. Nobody knows how long it will take them to fix the problem. All we can do is report the problem to them and hope that they address it soon.

This is not the only possible cause for lag!

There are many other reasons why people might lag. Nobody is claiming that because some people are having problems with Internet lag that everyone is. If you are lagging and you are 100% sure that it's not your computer or home network causing the problem then you might be having the same problem that many other people are having and might be able to fix it by using a proxy/VPN.

Asking NCSoft to fix your Internet lag is like asking WalMart to fix potholes in the roads that lead to WalMart. All they can do is report the problem to the proper authority and wait for it to be fixed.

[Daemian]

B I N G O said:

You do NOT have a direct connection between your computer and NCSoft's server.

Very aware of that, that's why I haven't said "NcSoft, you made my Aion lag". But the fact is, this hasn't been an ongoing issue since the beta started, this didn't start until sometime after July 20th. This could only be caused by one of two things. Something between my (and everyone else with the same problem's) computer and NcSoft has malfunctioned or something between my computer and NcSoft has changed. Malfunctions can be fixed and changes can be detected.

Technical support from my ISP says that they aren't aware of either one within their network. I have no issues connecting to anything else, so it isn't my hardware. And all I've gotten from NcSoft is that it's a routing issue that creates packet loss at some point in the chain.

Regardless of where the problem lies something has changed at some point between July 20th when CBT4 ended and July 31st when CBT5 started with how my computer connects to NcSoft. I'm not trying to point fingers or lynch someone, just trying to get the problem solved.

Installing some 3rd party proxy to re-route my information doesn't solve the problem, it puts a band-aid on it. And it leaves me wide open to have my account info stolen.

This post has been edited by Daemian: 18 August 2009 - 12:16 PM

[TripleCs]

RamzaBehoulve said:

Here is your fact : almost noone lags, you do, therefore the problem is on your end, not NCSoft. They don't decide how your computer routes to their servers.

And that program is free to try. If it fixes your problem, then it clearly is your ISP.

Wrong, Theres a whole thread on people experiencing lag problems.

[Lath]

ya but asking walmart to approach the authorities to fix the holes on the road is surely better than paying someone to temp put a plank over it.one will fixed this issue permanently whereas the other is just a money sink that may or may not help.

but i did lag a lot during cb6 so if i have no choice i may try this route if the lag start again in retail...since its free...but like many here already say.if ncsoft dont fixed it,then in the end its the players who will find another game.

[maerlim]

I had really bad lag Friday night then no problems Saturday or Sunday. I don't think NCSoft changed anything between CBT4 and CBT5.

The only thing I can think of is that maybe CBT5 and 6 were far more populated (as more people pre-order) than the previous CBT's. More population means more network traffic which means more bandwidth needed which is more susceptible to lag.

[Vurgil]

If it is simply an issue of "too many users" (which it doesn't sound like) then there needs to be some serious changes for bandwidth limits. Otherwise, what i HAVE been reading (because i too was lag tastic for cb6 but for no other CBT) is that it's a certain set of nodes on the long chain to nc's aion servers that is bottlenecking like crazy. The reason that gamelink or whatever it's called works, is because it helps to bypass some of the nodes to give a "more direct link". Now i know that isn't exact, and is quite vague, but as a basis for understanding the issue, it worked for me.

[Krinadon]

B I N G O said:

You do NOT have a direct connection between your computer and NCSoft's server.

Want to know why you lag? Look here: Sustainable Softworks - IPNetMonitor | Fixing Problems

The short answer is this; There are typically anywhere from half a dozen to two-dozen connections between you and your Internet destination. These connections are not static and can change at any given time. Further, the path from your computer to an Internet location can be completely different from the return path adding even more potentially problematic nodes. If any one of these connections has a problem then you will experience lag for the duration.

Some people playing the US beta were experiencing lag that would cause their character to rubber-band and combat would pause for up to several seconds. Some of these people tried connecting through a US proxy (Gamepath) and were able to go around the Internet router that was causing the game lag and play 100% lag free completely proving what we already knew: the lag that most people are experiencing is being caused by a faulty router on the Internet that NCSoft DOES NOT OWN.

Gamepath will not work for everyone. If the problem router is between you and Gamepath then you'll have just as many problems.

Gamepath will not work for EU users. It's based in the US. You'll have to look for a EU proxy server/VPN if you want to try this fix.

This fix is just a temporary fix for people who can't wait for the owner of the faulty Internet router to fix their network. Nobody knows how long it will take them to fix the problem. All we can do is report the problem to them and hope that they address it soon.

This is not the only possible cause for lag!

There are many other reasons why people might lag. Nobody is claiming that because some people are having problems with Internet lag that everyone is. If you are lagging and you are 100% sure that it's not your computer or home network causing the problem then you might be having the same problem that many other people are having and might be able to fix it by using a proxy/VPN.

Asking NCSoft to fix your Internet lag is like asking WalMart to fix potholes in the roads that lead to WalMart. All they can do is report the problem to the proper authority and wait for it to be fixed.

This is dead on. I was incredibly disappointed when CB6 showed no signs of relief from lag (after lagging terribly all 4 days of CB5). So Friday night I spent hours trying to figure out what the issue was and how to fix it. The issue was a broken hop basically. So initially I contacted my ISP (Comcast) and spent an hour+ on the phone with them going over how to get this fixed. Finally, they acknowledged a problem and that they'd escalate the issue and have it resolved in 72 hours (yea yea, I didn't buy it). But I did at least learn that there was an issue and it's basically with Comcast and NCSoft.

I've also contacted NCSoft about this, and they basically deny it (but at the same time ask for information on what the problem is lol). Comcast blamed NCSoft for not bringing the problem to them or giving them the information necessary for the quick fix.


The reason I wrote this guide is because it works for people who are having the above issue like I was. With Gamepath running, I did not lag one single second the entire remainder of the beta. I even tested it Monday at noon by disabling it. Guess what... I was still lagging horribly. So Gamepath definately CAN fix the issue if this is your issue.

As I've said everywhere, I highly suggest doing the free trial account first to see if it fixes the problem. Obviously, you will have to wait for Open Beta (if the issue still hasn't been fixed, but I doubt it will be). But if you're still having latency lag in Open Beta, just try the free trial of this if you want to play without lag.

I 100% agree that you shouldn't have to use a program to play a game, especially pay $6 to use the program. But if you're a serious player like me and you are unable to play because of lag, well this is the only current solution.

If you want to read people's posts about this working, check the original post from the General Discussion forum:

http://www.aionsourc...r-lag-beta.html

[Riktor]

Thanks krinadon this worked perfectly on cn for me. I know its not ment for that but tried anyway. And thnkfullly got my aion fix last night and was able to pvp just fine.

[Silverleaf]

No W7 support. And ISP/Router issues can not be solved by a client programme.