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Written for Aion NA/EU
Written by: Bunny
Last Updated: 22 November 2009
Introduction:
This guide explains how you can use free Firefox and IE extensions to automatically complete NCSoft Support Tickets.
Firstly, the Real Money Trading (RMT) and Botting problems have grown so rapidly in Aion since the September launch that many of us are finding it hard to stay motivated to help and make regular reports. While it is true, the /AutoReportHunting command allows quick and easy reporting in-game, many of us are finding that the same old bots are still hanging around for days after they have been reported this way. When this happens, one of the best things you can do is raise a manual support ticket via the NCSoft website.
Raising manual support tickets via the NCsoft website does actually work. If the right information is included in the ticket, the support team are able to investigate and deal with the reported player(s) quickly and easily. The only problem is, in reality most players aren't prepared to spend their precious hours of available gaming time filling in support tickets over and over. Also, those that do have the time are often unsure how much information to include, so the process can be doomed from the start.
This is where automatic form filling comes in. After just a few minutes setting yourself up, you can complete all your future NCSoft Support Tickets completely and correctly with just a few clicks - meaning in future you will only need to add player names to a ticket before you submit it. It really couldn't be much simpler!
Auto-Completing Aion Support Tickets:
Setting yourself up to automatically populate Support Tickets is simple and easy if you are using Internet Explorer or Firefox. To sum it up, all you need to do is install the right extension, add the NCSoft support ticket form information, and you're good to go. It seems like such a simple process, but it is certainly likely to appeal to those of us with that ingrained lazy streak
Example of a Good Support Ticket
Before we get started with the gadgets, lets talk about what should be included in your average support ticket.
One of the big problems with manual support tickets is that a lot of the time people aren't sure what information to include. It is actually possible to include too much information, or certainly the wrong kind. NCSoft Support have advised that when you are reporting RMT or Botting, you only need to include the server name, the violation you are reporting, and the player names. Anything more than that is unecessary and slows down the process.
There is no need to spend time attaching screenshots when you are reporting Real Money Trading or Botting.
It is also better if you keep the ratio of names reported to tickets submitted as high as you can. It’s much easier and faster for the support team to review ten names in one ticket than it is to review ten names on ten tickets.
Below is an example of a good support ticket layout. You can literally copy and paste the contents of this into your form when you are configuring whichever extension you intend to use. Alternatively, if you don't want to configure your form values manually, you can import the pre-made profiles for Firefox or IE below and amend the values to suit your own content.
DON'T FORGET: In the below example, if you configure the Firefox or IE extension correctly, you will only ever need to complete the items in [GREEN] in future when you are creating new support tickets!
Example of a Good Support Ticket:
* Your Email Address (lower case): your-email@address.here
* Subject: Your Server Name : Name of Violation
* Question:
* Category: Rules and Policies
* Department: Violation Report
* NCsoft Account: None
* Game Account: Your Aion Login Name Goes Here
* Operating System: Unknown
* Character Name: Your Character Names Goes Here
* Your Email Address (lower case): your-email@address.here
* Subject: Your Server Name : Name of Violation
* Question:
Server: Your Server Name
Violation: Name of Violation (keep it short, like "Botting" or "Real Money Trading" )
Character Names:
Insert Reported Character Name
Insert Reported Character Name
Insert Reported Character Name
Insert Reported Character Name
Insert Reported Character Name
* Product: AionViolation: Name of Violation (keep it short, like "Botting" or "Real Money Trading" )
Character Names:
Insert Reported Character Name
Insert Reported Character Name
Insert Reported Character Name
Insert Reported Character Name
Insert Reported Character Name
* Category: Rules and Policies
* Department: Violation Report
* NCsoft Account: None
* Game Account: Your Aion Login Name Goes Here
* Operating System: Unknown
* Character Name: Your Character Names Goes Here
Adding and Configuring the Firefox Extension
Use this section if you will be completing Aion Support Tickets using Firefox. Take the time to think about what you want each field in the support ticket form to contain, to ensure that your support ticket content will finish up being something you can use again and again. The easier you make it for yourself the faster you will be able to make reports later.
1. Add the Autofill Forms Extension to Firefox:
- Visit the Autofill Forms extension page and click "Add to Firefox"
- Click "Install Now" at the window prompt.
- When the installation is complete, you will be prompted to restart Firefox.
2a. Either....Add the NCSoft Support Ticket Form Manually:
- Open the NCSoft Support Ticket web page in your Firefox browser.
- Right click in one of the fields on the page and select "Add complete form as profile..."
- A new window will appear called "Autofill Form settings" with all the fields you need to setup from the support ticket.
- Select each field and input a "Value" for it based on what you would enter if you were completing the form manually (refer to the example in section 1 above)
- When you are finished, click "OK"
2b. Or....Take a Short-Cut and Import a Pre-Made Profile:
To make it a little bit easier for people, I have created a profile for the NCSoft Support Ticket page that you can simply download and import into Autofill Form. Use this profile if you are unsure how to enter all the correct values for your Support Ticket. Remember you will only need to set this up once.
3. Completing a Support Ticket In Future (only 3 clicks!):
NOTE: If your email isn't already on file, you'll be asked to register it when you submit the form.
- Download the Firefox NCSoft Support Ticket profile -->
help.ncsoft.com.txt (1.38K)
Number of downloads: 80 - Select "Settings" from the Autofill Form menu on your browser.
- Select the "Profiles" tab and click on the "Import Profile..." button.
- Navigate to the text file profile you downloaded and click "Open"
- Select the "Main" tab then select and edit at least the following Values:
- Your email address
- Your server name in the Subject Line
- Your server name in the Question Line
- Your Character Name
3. Completing a Support Ticket In Future (only 3 clicks!):
- Open the NCSoft Support Ticket web page in your Firefox browser.
- Click on the Autofill Form button on your web browser bar.
- Amend whatever you need to amend in the forms content (i.e. add player & violation names) then click "Continue".
- Click "Finish Submitting Question" and you're all done!
NOTE: If your email isn't already on file, you'll be asked to register it when you submit the form.
Adding and Configuring the IE Extension
Use this section if you will be completing Aion Support Tickets using Internet Explorer. Take the time to think about what you want each field in the support ticket form to contain, to ensure that your support ticket content will finish up being something you can use again and again. The easier you make it for yourself the faster you will be able to make reports later.
1. Download and Install the IE AutoFill Extension:
- Visit the IE AutoFill web page and click "Download"
- Extract the files and run the "setup.exe" file.
- Follow the prompts from the installer to complete the installation process.
2a. Either....Add the NCSoft Support Ticket Form Manually:
- Open a blank NCSoft Support Ticket page and input the standard values you would like to use in each field on the form (refer to the example in section 1 above).
- Click the "Save" button on your browser bar.
2b. Or....Take a Short-Cut and Import a Pre-Made Profile:
- Download the IE NCSoft Support Ticket profile and extract it -->
NCSoft Support Ticket.zip (2.79K)
Number of downloads: 4 - Select "IE AutoFill" from the menu bar and click "Editor"
- Click on the "Import" button on the editor window.
- Select the support ticket profile and click "Open"
- Expand the new "http://help.ncsoft.com" profile group and select the "Form: 2" branch.
- Edit at least the following Values in the imported profile:
- Your email address
- Your server name in the Subject Line
- Your server name in the Question Line
- Your Character Name
3. Completing a Support Ticket In Future (only 4 clicks!):
- Open the NCSoft Support Ticket web page in your IE browser.
- Click on the "Fill" button on your web browser bar.
- Click "Cancel" on the pop up window asking you to register IE AutoFill (unless you wish to register it).
- Amend whatever you need to amend in the forms content (i.e. add player & violation names) then click "Continue".
- Click "Finish Submitting Question" and you're all done!
NOTE: If your email isn't already on file, you'll be asked to register it when you submit the form.
~~ The End ~~
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